Responsible for the successful integration of customer-facing, web-based policy processing system with internal policy, billing, and claims administration system. System Integration: Develop hands-free system that provides customers the ability to issue new business and policy change transactions without the need for internal, manual processing. Production Support: Resolve both internal and external production application issues for the CT Personal Lines policy, billing and claims departments. Show less

* Earlier in my career, I managed the development and implementation of 3rd party policy and claims administration systems. I held bottom-line accountability for the design, creation, maintenance, and delivery of all insurance documents to customer base. I also effectively communicated issues, resolutions, and project status to senior management and user community while ensuring deadlines were met and quality was delivered.● SQL Reporting and Insurance Document Generation: Built, automated, and outsourced the printing of all policy, billing, and claims documents resulting in annual operating/development savings of $300K.● Project Management: Led software implementation of SAP HR, IVANS download, and ESRI, leading to increased operational efficiency at lower costs. Show less

Responsible for the oversight, development, implementation and maintenance of all business automation and software applications related to company insurance operations (policy, billing, claims, financial, document generation, data feeds – both vendor and internal, reporting). More recent focus has been to integrate operations with new parent company. Project Management: Lead all software/data projects as company migrates from being a traditional P&C insurer to a claims-focused business operation. Applications and Reporting: Provide hands-on, production support for daily application/systems operations. Deliver policy/billing/claims data reports both internally and to new/existing vendors. Execute and design policy/premium data feed for impending renewal rights acquisition. Vendor Management: Hire and manage third party consultants and projects respectively, as new parent company transitions to preferred vendors including TPA, pharmacy, auditors, reinsurers, predictive analytics, and legal bill review. Show less

As a consultant and trusted advisor, I oversee the development of IT system specifications and delivery of technical support for production issues related to policy, billing, and claims administration systems, SAP HR, and Cognos BI Reporting Suite. I serve as an IT knowledge-base and business analyst to improve and maintain software systems across the firm. I also design and generate SQL reports abstracted from multiple data sources. ● Client Service: Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.● Project Management: Guide all tasks and efforts related to data transfer, SQL reporting, and integration with acquiring company. Show less

* Leveraging my extensive background in IT and Business Analysis, I conceptualized, developed and integrated processes and procedures to ensure smooth day-to-day operations and delivery of IT services and implementation of all software-related projects and systems.● Business Intelligence Reporting: Developed enterprise reporting solution, managed 3rd party developers, automated company reporting and self-service dashboards that led to a 50% drop in company reports while providing the same information.● Project Management: Directed all internal IT functions, production service operations, and technology services.● Vendor Selection: Consistently applied technical experience and expertise to research, source, and negotiate with 3rd party vendors. Show less