Cisco Meraki, Cato Networks, Azure

Primary network and infrastructure systems engineer - Assist in splitting Amount from parent company, Avant - Collaborate on initial network architecture with primary stakeholders to ensure product growth flexibility - Build out two datacenters/network onramps utilizing VPLS with internal and external BGP routing - Build out two offices - 1 as a network split/separation, 1 as a ground-up build-out - Build out VMWare environment housing local DNS(coreDNS) and NTP(Chrony) servers - Implement Mist + Juniper networking with 802.1x utilizing Portnox RADIUS - Primary Palo Alto NGFW + Panorama administration - Manage AWS VPC, EC2 instances, and DirectConnect - Assist in Okta and Gsuite administration - Maintain enterprise PKI - Maintain PCI / SOC2 compliance following CIS benchmarks for best practices

IT support technician for rapidly growing company - Built out 600 person Chicago call center - Call center facilities management - Built out FOG Linux and Windows network system cloning environment - Managed Ubuntu and CentOS Linux distributions for call center - Built out 200 person Knoxville call center - Built out security camera system - Assisted in planning and moving headquarters to new location with no business downtimeIT Engineer- Primary ServiceNow Administrator- --- Developed in-house ServiceNow Change Request workflow --- Implemented endpoint inventorying- Endpoint lifecycle management- --- Implemented PDQ and WSUS Windows software management --- Implemented DeployStudio and Munki software management for OS X- Identity and Access Management- --- Implemented Centrify SSO IdP --- SAML application integration --- Shared in GSuite administration dutiesLead IT Engineer- Primary Active Directory Administrator-- Network administrator- --- Aruba Wireless, Juniper switches, Palo Alto NGFW- Managed AWS VPC, EC2, and DirectConnectMaintained a PCI / SOC2 compliant environment

• Upgraded Windows server infrastructure to scale with company growth• Created Company website• Installed and configured SonicWall firewall, created VPN and established off-site backup work-flow• Performed wireless survey and deployed a more efficient wireless network to support clients and staff• Upgraded Ethernet infrastructure and established QOS for IP Phone infrastructure, eliminating call quality issues

Servers• Purchased, configured and maintained Linux and Windows-based servers in local and remote office environments• Managed a heterogeneous SQL server environment in support of Xytech Enterprise ERP software, Web site back-end and business-specific client-server architectures• Maintained DNS and DHCP servers• Planned, installed and maintained Zimbra Email serverNetwork• Assisted in implementing Ethernet and fiber networks including creating plans in AutoCad; pulling, terminating and testing cables; documenting final topologies and updating resource databases for local and remote facilities• Spearheaded the implementation and maintenance of Meru and Aerohive wireless networks• Installed and administered Checkpoint firewall, created rule-sets and managed site-to-site and endpoint VPNsOffice• Managed nightly backup and archive environment• Installed and maintained high-end Windows and Mac workstation hardware and software and all Windows and Mac laptops, including troubleshooting internal and client computer hardware and software• Maintained software licenses, application documentation and hardware warranty information• Maintained user accounts on Email, ERP and employee intranet servers• Managed remote user access and mobile platform communications• Provided local and remote office day-to-day technology support• Consulted with creative personnel to create, test and document best work-flow practices and ensure optimal hardware and software configurations• Trained new employees and implemented software programming requests of Xytech Enterprise ERP software

Worked in a team environment to support creative personnel and clients in a high-end post-production facility Initially hired as a Database Administrator and aggressively expanded areas of expertise and responsibilities• Conducted installation and maintenance of Citrix server environment for Xytech Enterprise ERP Software.• Trained new employees and implemented software programming requests of Xytech Enterprise ERP software• Installed and maintained 3D and Motion Graphics workstations and related render farm and license server• Responsible for day-to-day administration and upkeep of Communigate Pro mail server environment• Repaired and maintained Avid workstations and Avid Unity SAN• Assisted in maintaining and troubleshooting Autodesk Flame and Smoke environment• Assisted in building out and moving entire post-production facility to new location with very minimal downtime whileensuring company met ongoing client obligations• Configured and administered Web and FTP server environment• Coded and maintained Company website using PHP and MySQL• Maintained Retrospect backup and archive environment

• Performed installation and maintenance on Compaq Proliant servers in high-availability world-wide SQL, Web and Terminal Server environments in support of client engagement personnel and executive partners• Assisted in SQL Server administration duties including security management, database design, data transformation and backup and restore duties

• Served as second-level help desk analyst for Lotus Notes, Remote Access, Intranet and Checkpoint Firewall-1• Provided world-wide phone based support and off-hours pager support• Wrote and updated best practices documentation• Continually exceeded customer satisfaction support metrics• Personally recognized by then C.E.O Jim Wadia for World Class technical support

HTML and JavaScript coding for job-posting board aggregation site. Also managed all company I.T. support.

I Provided day-to technology assistance to customers who came in to learn the basics of the internet and email, and use MS Office, Adobe Photoshop and Illustrator, and Gaming PCs. I also created and taught several classes, including: Website Programming introduction and Adobe Photoshop basics.

Coded interactive DVDs using Macromedia Director Shockwave

I provided technology support for students using the Interactive Media Department's computer lab, including Amiga Video Toaster, Adobe Photoshop, and Pro Tools (remember Session?)