Project manage, designed, deployed, and supported multiple VOIP PBX systems for customers. Including Austentel ACS Cloud PBX and also handled many 3cx deployments on prem and hosted.Maintain and support all business critical IT systems including, data and voice networks, Servers, Firewalls, VMware, Switches, Routers for Austentel and external CustomersDesign, deploy, maintain, and support VOIP Voice network and systems for internal and external customers. Including PBXs, SBCs, database servers, Class III SIP switches, Trunks, phones, ATAs and other VOIP related devices and servicesDeployed, supported, and maintained Palo Alto firewalls, Cisco, Cisco Nexus, Meraki, and Mikrotik devices.

Management and upkeep of all network devices across the  environment including Cisco, HPE, Cisco ASAs, Nexus, Meraki and  other devices.  Manage Mitel Connect servers and devices   Design and implement integration plan for newly acquired banks to  bring them into our network environmentManage our vendors relationships from a technical level to work on existing products and services and setup new products and services Setup and manage Solarwinds NPM. NCM, Netflow, UDT, and  IPAM

Oversees all aspects of IT for the Arkansas region.Provide planning and documentation on current and future IT projects for the region and assist in design of projects globally. Work with vendors to evaluate, test, and procure services and HW/SW.

● Install and Manage Lync/Skype for Business Environments for Customers● O365 deployment, design, and support ● AD/Exchange/Sharepoint/SQL Troubleshooting and support ● Provide support to other team members and utilize other team members expertise ● Mentor and train new and JR consultants● Monitor clients environments and report back on any issues ● Provide Microsoft Lync expert level support for all client environments● Support, design, and deploy Enterprise Voice solutions within Lync and integrate with other telephony systems● Troubleshoot SIP, Lync, issues within the customers environment ● Understand, configure, and troubleshoot Firewalls from multiple manufacturers to resolve connectivity problems over these devices. (Cisco, Sonicwall, Paloalto, Fortinet, watchguard, ect..)● Troubleshoot and install Audiocodes and other audio gateways with voice issues as related to Lync enterprise voice● Assist with other related MS products● Provide monthly detailed health checks for clients Lync environments

● Responsible for managing all support escalations with development engineering so that they are routed to the proper channels, tracked with the customer, and resolved in a timely manner or track this with product management for bug fixes● Provide expert level support over phone, email, and video for all LifeSize video conferencing products, endpoints and infrastructure ● Complete remote and onsite installation/integration of LifeSize infrastructure● Provide presales support and demos when sales engineers are not available● Provide in depth troubleshooting, log analysis, packet level analysis, and expert level knowledge of the H323 and SIP protocols and how they interact with LANs, WANs, firewalls, and other video infrastructure● Lead a team of tier 2 engineers to reach established team goals and assist in their professional and technical development ● In depth use of Wireshark and other networking tools to debug network and VOIP related issues● Support integration into new and existing VOIP networks and servers using varied major VOIP manufacturers Cisco, Polycom, Shoretel, Microsoft OCS/Lync, ect.● Deployment of support of devices and servers in HyperV and VMware based environments● Support of Cloud based SAAS services● Provide support for router and firewall configuration and troubleshooting related to the video conference equipment● Mentor and train other support engineers

● Manage work order system● Management of user, groups, and devices through Active Directory● Troubleshoot Microsoft server issues, Exchange issues, and client issues● Work with cabling in MDFs, and IDFs● Troubleshoot basic networking problems● Upkeep and installation of Windows servers● Switch and Router configuration and upkeep