Supervising daily management of audio visual staff while ensuring quality and timely installation of audio/video systems. Adept at managing in-house responsibilities and providing comprehensive customer support. Specialize in taking a hands-on approach to managerial duties.● Solid ability to build manage and lead a team of A/V specialists● Adept at working with subcontractors and managing remote operations● Strong knowledge of Microsoft and Apple software operations● Ability to provide a wide range of A/V technical support● Adept at prioritizing through efficient organizational skills● Strong professional work ethic

As the Director, I proactively execute the company sales process through advanced client contact and continue to improve and leverage the location and property's market position and share., • Meet with managers and other supervisors to stay informed of changes affecting operations.• Apply customer/guest feedback to service improvement efforts.• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

Provided in room technical support by following banquet/show scripts -Working alongside meeting planners to help support all aspects of production from start to finish. Offer expert advise on room layout, lighting, sound, and most importantly building long term relationships with every client.

Worked directly with golf professionals and staff while hosting a variety of special events. Provided caddie services for celebrity status members. Traveled frequently to Pebble beach Ca for golf lesson seminars/ banquets. Worked many Pro am circuit tournaments in the greater La Quinta area and the Humana Challenge formally known as the Bob Hope Classic.

With hard work and dedication I strived to climb to the top of the local area pizza and wings food chain. Trained staff, conducted positive and safe working environments. Developed strong customer relations by expanding on local area businesses to promote our brand. We catered to many local schools and University’s. NY Giants training camp, Procter’s Theater and Albany International Airport. I always said “If you try us once I guarantee you’ll try us again”, that’s because we stood by our product 100 percent.