Led rollout and architecture of Salesforce instance for multiple international business units in Financial Cloud, Experience Cloud and Sales Cloud. Implemented CPQ for integration with 3 business units from 2 salesforce orgs. Rolled out B2B experience site for partner self-service orders. Collaborate with team of stakeholders and implementation partners to meet business requirements. Lead and develop Salesforce architecture for system implementation, rollout and iterations. Experiences with multiple connected applications from the App Exchange and other sources includingDNB, Docusign, Marketo, Copado, LinkSquares, and many others Show less

Honorable Discharge, Secret Security Clearance, participated in Middle Eastern Force as boarding team and prize crew member. Awards/Medals Include, Armed Forces Expeditionary Medal, Good Conduct Medal, National Defense Ribbon, Coast Guard Expeditionary Ribbon, Sea Service Ribbon. Duties included training new sonar members, electronic and hydraulic equipment operation and maintenance, weapons handler/operator, sonar supervisor, master at arms, firefighter and damage control, sounding and security detail in port, TAD assignment to reconcile ships supply inventory with shore support facility. Show less

System Administrator for multiple instances of Salesforce. Initiated and developed multiple Salesforce customization projects to increase platform utilization, data recording and efficiency. Programs have resulted in a reduction of repetitive manual operational tasks and reduced process time while increasing data reliability and metrics utilization for sales and presales processes. Led multiple Lightning rollouts for orgs and provided training for sales and operations personnel. Regularly combine Salesforce instances and acquired business units from organization growth to streamline business processes and reduce operating costs. Fluent with Conga, Jira, Data Loader, DemandTools, Docusign, Workbench, Copado etc. Show less

Testing New and Customized applications, created testing environments and developed Support and User Documentation. Conducted white and black box testing of new applications, customized applications and reports for both server- and web-based software suites utilizing Windows Server and .net developed products. Developed software test plans, test matrices and test databases based on design documents and software requirements. Duties included software release management, project management, software requirements gathering, customer and technical support activities, project documentation. Show less

* As the owner of a small business, managed all aspects of business operations in a highly detailed and solution-focused industry. * Managed all business development, project management, meeting & inspection scheduling, IT functions, maintenance, and purchasing. * Coordinated and conducted business development, client relationship management, and financial management. * Performed employee selection, training, direction and retention duties. * Identified relevant trends and regulatory changes. Ensured compliance with applicable regulations. * Provided presentations for clients in supporting their sales and lending products. * Managed trainee appraisers and monitored workflow. Managed employee benefit, prepared payroll and tax reports. Developed policies and procedures. * As Appraiser, conducted field inspections, analyzed engineering blueprints and sales contracts; identified, evaluated, analyzed market data and reported findings to clients. * Provided customer and client support.