Key responsibilities:• Dealing with clients face-to-face and on the phone for all types of insurance related enquiries.• New business and renewals - fact find to recommending and completing transactions.• Cross selling other products to suit the clients needs.• Claims handling from start to finish and always keeping in contact with the client every step of the way to manage their expectations.• General administrative tasks to keep a tidy desk at all times.

Key responsibilities:• Offer cover across the Midlands when required to ensure the business is operating at its full potential at all times.• Responding to enquiries from prospective and existing clients.• Fairly and ethically assessing customer affordability and identification.• Assessing vehicle status and value for secured loans.• Provision of loans to customers that'll comply with all Company and regulatory requirements and… Show more Key responsibilities:• Offer cover across the Midlands when required to ensure the business is operating at its full potential at all times.• Responding to enquiries from prospective and existing clients.• Fairly and ethically assessing customer affordability and identification.• Assessing vehicle status and value for secured loans.• Provision of loans to customers that'll comply with all Company and regulatory requirements and guidelines.• Administration of the branch loan book and in-house loan system.• Maintenance of customer files.• Collections and default management.• Control of Company monies and assets.• Daily financial reporting.• Branch presentation, security and Health and Safety.• Assisting in the training and development of other employees as directed.Main achievements:• Training a new staff member to make sure they have all the necessary tools at their disposal to become a valuable member of the team.• Handle objections from new customers that believe they might not be accepted for a loan product before applying - I listen to their objections, try to overcome them and encourage them to apply and I will help them through the process as we do accept more than decline.• Moved to a higher volume branch and helped to increase sales and reduce debt immediately turning the branch’s fortunes around.• Completely re-filed all documents into an easy to find way to help the office run more efficiently. Show less

Key responsibilities:• Increase sales year on year.• Increase customer book year on year.• Maintaining store standards to an exceptional level.• Managing costs and ensuring positive EBITDA.• Maintaining high internal audit scores in line with company expectations.• Recruitment and training of new and existing staff.• Taking control of underperforming branches, spend time working with the staff to see where the issues were, rectify them and put structure in place to… Show more Key responsibilities:• Increase sales year on year.• Increase customer book year on year.• Maintaining store standards to an exceptional level.• Managing costs and ensuring positive EBITDA.• Maintaining high internal audit scores in line with company expectations.• Recruitment and training of new and existing staff.• Taking control of underperforming branches, spend time working with the staff to see where the issues were, rectify them and put structure in place to ensure positive results in the future.My main achievements:• I turned an established unit around from minus £5000 per month EBITDA to £4000+ per month EBITDA in 7months, retrained the existing staff, motivated them and encouraged them to work harder and smarter to achieve success. The team was great but needed structure, guidance and a purpose. Together we achieved the transformation of this business unit by looking at what the team was doing and making small changes to certain practices that enabled the team to be more productive and concentrate their efforts on critical tasks as a priority.• I took control of 4 underperforming branches and turned them around to positive EBITDA and all audit pass from audit fail. One branch received an audit fail of 52% (pass mark 85%) within 8weeks it was re scored and achieved 100%. This was achieved by setting objectives and constant communication with the team around what I was doing and why in order to gain trust and 'buy in' to achieve the desired results. Show less

Direct door-to-door sales of gas and electric for SSE.Recommend SSE as an alternative supplier of the household for the customer.Compare customers current energy supplier and use their current usage against SSE's prices to try and save the customer money. We were able to sign up customers there and then if they were happy with the prices quoted.

Bar staff at Dunstall Racecourse on race-days until 12pm at the on-site hotel - Holiday Inn.

Working on the fresh meat counter my main duties were:• serving customers• small butchery tasks • replenishing fresh produce • replenishing pre-packed meat products• stock rotation• maintaining a safe and clean work environment