* Dealing with patients accessing services in the clinic and/or urgent care departments. * Obtaining pertinent and demographic information, and accurately entering patient insurance information in EPIC. * Being sensitive to the needs and concerns of patients at all times.

* Face-to-face contact with employees requiring medical care at the Walk-In center. * Registration of all details and preparing relevant paperwork prior to consultation. * Work with nurses to ensure accurate and timely information is ready for the physician.

Scheduled and co-hosted online webinars for various facilitators. Tracked participation and managed the course evaluation process and generated reports to facilitators. Coordinated semi-monthly training/week-long training sessions for 240 new General Managers annually to provide smooth transitions of training classes between headquarters and the regional training center. Managed the training library inventory and yearly subscriptions to the Learning Management System.

* Annually coordinated various development activities for 120 general managers within time and budget limits. * Coordinated quarterly Business Schools for 80 participants/8 different training sessions - from venue management to registration to billing. Co-hosted the school to ensure an enriching learning experience. * Monitored the Learning Management System to ensure accuracy of training records for 400 associates. Provided regular reports to facilitators, sponsors, and management as required. * Administered the monthly Service Recognition Program, communicating with external vendors and internal company leaders to provide timely delivery of rewards.

Administrative support to the Director of Foundation. Assisting with community and employee events.