* Provided exceptional customer service, handling a high volume of inbound customer inquiries and requests via phone, email, and in-person interactions. * Responded to customer inquiries in a timely and professional manner, resolving issues and addressing concerns to ensure customer satisfaction. * Utilized customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs. * Collaborated with cross-functional teams Show less

* Performed company administrative duties including database entries, reporting, and detailed documentation * Collaborated with account management teams to ensure customer satisfaction and retention while uncovering additional opportunities with clients through needs assessments and consultations * Analyzed customer entries in the company database for inaccuracies, responded to customer emails, and developed call scripts for phone and email correspondence * Demonstrated strong negotiation and communication skills while building and maintaining relationships with clients * Generated and tracked sales reports, evaluated contract terms, analyzed sales metrics, and conducted forecasting to define overarching sales strategies based on market indicators Show less

* Managed the operational workflow of 30 employees, creating team schedules and delegating tasks to ensure adequate staff coverage to meet business demands * Assessed the work performance of employees and identified areas that need improvement to provide additional training * Ensured that business goals, deadlines, and performance standards are met while maintaining quality of customer service * Provided training and onboarding of new hires to make sure they understand their roles and to support skill set growth * Established performance goals for workers and made sure they complied with the company's plans and vision Show less