Engage Customer has created a small elite group of the most prominent futurists and forward thinkers focused on customer experience (CX). This group regularly contributes to articles, papers, events, and other content published by Engage Customer.

Served as a senior BCS official advising on research and events the BCS should conduct to be of interest to members of IT director level and above.

Blogging on work, technology, and globalisation in the Guardian

Regularly published with SSON focused on the global IT industry.

Regular blogger with a focus on outsourcing and globalisation.

My personal company, for my writing and advisory work

Non-exec advisor to the board, particularly offering advice on the hi-tech industry.

Focus on offshoring and globalisation

Peerpex facilitates business between smaller companies all over the world

Author of the successful 'Talking Outsourcing' blog which eventually was published as a book of the same name.

Non-exec board director.

Ran the technology research programme

Ran the technology projects for Europe

Managed equity trading technology for the bank globally, was especially focused on building the program trading business at SG during this time

Taking time out from the City - spent time advising Amnesty on their IT use and volunteering as assistant to the director

Consultant in start-up trading floor technology firm - focused on connecting bank technology teams to data such as Reuters, Bloomberg, etc

Software developer working in BASIC, COBOL and focusing on EPOS systems for companies including Tesco and Dixons.

Stacking apples on the produce section at Safeway in Sandhurst

Stacking frozen food in Camberley

Delivered newspapers every morning.

The SocialITE is a Computer Weekly blog exploring the enterprise use of social media.

I was contracted by Steria to edit and manage their 'Exhcange' blog, a magazine of comment and thought leadership focused on the IT services industry.

Wrote speeches and conference scripts for the CEO - contributed heavily to the famous 'World of Heroes' event in 2008.

Started off coding trading floor software in BASIC, VB, but also used DELPHI and C, C++ - ended up as analyst for treasury trading floor

A select group of European CX executives from the leading games and associated companies that work to collectively improve player experience for the betterment of the games industry across the region.

Focused on writing about technology in the UK, though also mixing some Brazil content from where I live at present...

Judge for the Engage Customer Awards 2016, 17, 18, 19, 20, and 21 - focused on picking the best Customer Experience examples of the year.

Regular columnist with the www.engagecustomer.com team focused on the future of customer experience, service, and loyalty.

Teach MBA and MSc students

Present holder of the prestigious "Listener #42" position on the BBC Click podcast as featured on BBC World radio.

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers.We enable leading decision makers to make the decisions that matter most across the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

We make IT good for society.We're talking about both the IT industry and the IT profession. But, crucially, it's also about IT's interaction with the world around us. One of the key objectives of our royal charter. That one phrase covers the professional (internal) and the societal (outward-facing) aspects of BCS, The Chartered Institute for IT.People are concerned about IT because it's so prevalent in society - they want to keep their children safe; they are concerned about privacy; the legal and regulatory areas have a lot of challenges ahead; some are worried about unchecked AI research.This all goes beyond technology to societal impact, ethics and our way of life in general. That's why we feel it's important to position ourselves as a powerful force for good, and to keep this in mind with everything we do.

Connected together several African nations into an alliance that would focus on helping to promote hi-tech services from Africa.

Run all operations related to the research and publishing agenda for the company.