Mark Vandermeulen

Mark Vandermeulen Email and Phone Number

Senior Manager @ Paypal
san jose, california, united states

Mark Vandermeulen's Contact Details

Mark Vandermeulen work email

Mark Vandermeulen personal email

n/a

Mark Vandermeulen's Current Company Details

paypal.com

Paypal

Senior Manager
san jose, california, united states
Website:
paypal.com
Employees:
30222
Industry:
Internet
A dedicated, proven leader with 25 years of forecasting, operations planning, and budgeting experience in the contact center industry. I am a strong organizer with a proven record of success implementing effective processes to ensure scalable, consistent results. My deep understanding of the contact center industry coupled with my communication skills allow me to effectively influence all levels within an organization.

Mark Vandermeulen Work Experience

  • paypal.com
    Project Coordinator
    Sykes Canada Corporation May 98 - Aug 99 · 1 yr 3 mos
    As the Project Coordinator, I led a cross-functional team in the design, development, and implementation of two inbound customer contact centers.
  • paypal.com
    Manager, Call Center
    At&T Jan 97 - Apr 98 · 1 yr 3 mos
    Dallas, Texas, United States
    As Call Center Manager, I established and managed a call center responsible for new customer acquisitions, inbound and outbound telesales, and inbound customer service. Oversaw all aspects of call center operations including: recruiting, scheduling, coaching, QA, scripting, list management, and establishing performance metrics and monthly reporting.
  • paypal.com
    Group Leader - Operations Support
    Sykes Canada Corporation Aug 93 - Jan 97 · 3 yrs 5 mos
    As Group Leader - Operations Support, my team was responsible for all aspects of workforce management including workload forecasting, scheduling, real time management, and deliver of service levels.
  • paypal.com
    Manager Of Performance Metrics
    Adt Feb 00 - Jun 04 · 4 yrs 4 mos
    Boca Raton, Florida, United States
    * As the Manager of Performance Metrics, my team was accountable for: * Developing and managing an annual budget in excess of $20 million * Implementing all aspects of workforce management for a 240 seat, multi-queue, multi-channel customer contact center, including forecasting, scheduling and real time management * Creating and maintaining all management reporting templates to meet the hourly, weekly, monthly, and annual reporting and budgeting needs
  • paypal.com
    Senior Manager
    Paypal Jun 04 - Present · 20 yrs 8 mos
    San Jose, California, United States
    * As the Senior Manager * Global Partner/Vendor Management, my team is accountable for: * Completion of the monthly outsource vendor financial forecast (~$10 million/month) * Monthly financial accrual estimates (avg. 2017 monthly accrual variance is 0.8%) * Reconciliation and approval of all vendor billable hours * Management and communication of all global vendor hire plans (>3,000 FTE's) * Administration of the vendor Rewards & Discount program * Completion and communication of all month end invoice summaries * PO and invoice management (~50 PO's under my team's management) * Administration of all billing and invoicing aspects of vendor SOW's * Prior roles at PayPal include: * Manager of Business Planning * Consumer Operations * March 2007 to May 2008 * Manager of Global Forecasting (Workforce Management) * December 2005 to March 2007 * Capacity Planning & Analysis Business Analyst * June 2004 to December 2005

Mark Vandermeulen Education

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Frequently Asked Questions about Mark Vandermeulen

What company does Mark Vandermeulen work for?

Mark Vandermeulen works for Paypal

What is Mark Vandermeulen's role in his/her workplace?

Mark Vandermeulen's role in his/her workplace is Senior Manager.

Which industry does Mark Vandermeulen work in currently?

Mark Vandermeulen works in the industry Internet.

What is Mark Vandermeulen's email address?

Mark Vandermeulen's email address is mvandermeulen@paypal.com

What schools did Mark Vandermeulen attend?

Mark Vandermeulen attended Ivey Business School At Western University.

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