My role as store manager contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. I am required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

I managed the day to day management of approximately 123 cabin crew across two fleets and two bases. Leading, coaching and developing direct reports in customer service, operational, safety and regulatory standards. I was also responsible for performance management, development plans, mentoring, high performance engagement, people-driven leadership, recruitment, operations, regulatory checks, rostering, management of employee absenteeism, project management, health and safety, employee wellbeing and reward and recognition within my team.

I facilitated the Flight Attendant 12 week programme that is approved by NZQA. It is a very busy campus where I became the head Flight Attendant Tutor within 3 months on our Campus due to my aviation and management experience. I helped over 60 students a year get into the industry where a few have become Flight Attendants! We covered subjects such as, Dangerous Goods, CRM, Aviation Medicine, Air Rage, Conflict Management, Emergency Equipment, Emergency Procedures, Water Survival etc. we also get the students industry ready by giving them 10 on line closed book assessments with an 80% pass rate with one resit available before the lose one Certificate. We also required them to have over 95% attendance at the completion of their course with excellent consistent grooming standards. Taught some subjects in the National Certificate Travel and Tourism L3 and Advanced Travel and Tourism L4, where I have also taken students on overnight team building activities and Domestic Famil's which are requirements for this qualification. We also had a lot of fun with theme days!

I was a Flight Attendant and Customer Service Manager for Qantas in Auckland and Christchurch for about 2 years - Domestic and Trans-Tasman.At Jetstar I was a Cabin Manager and Line Trainer for about 6 years - Domestic and Tran-Tasman/Pacific Islands. At Airwork I was also a Cabin Manager where we did open and closed Charters for various airlines and other groups who wanted to Charter an aircraft. This was all over the Domestic and Trans-Tasman/Pacific Island networks.

Negotiated Flight Attendant contracts.Dealt with disciplinary meetings up and to including dismissal.Crew performance meetings.Responsible for the Welfare team.Gained a National Certificate in Employment Relations L2