Mark Oliver Email & Phone Number

Conway, Ar

 Analyzed business data and led meetings and presentations surrounding associate satisfaction and team dynamics. Clearly and efficiently delivered data, data products and information to the client.  Maintained organization chart and contact information for four accounts in DSG1 unit.  Assisted in the creation of monthly unit Town Hall presentations. Created and maintained documentation regarding standards and procedures to facilitate day-to-day operations and onboarding of new associates. Worked with clients, vendors and internal stakeholders to understand requirements, expectations and escalate issues ensuring a seamless process flow.  Monitored and performed 24/7 computer system on-call and technical support and file monitoring—identifying client-facing issues, and following through to resolution. Multitasked and met deadlines for multiple projects in fast-paced work environment. Provided direction, instruction and guidance to a team of 14, including eight offshore associates. Assisted in building an entire on-call production support team from the ground up within one year. Served as a trainer and mentor for new associates through on-boarding process. Served as a team leader in my leader’s absence—performing billing responsibilities as well as driving discussions with clients. Proficient in Orbiter, Microsoft Office, FileZilla, Ultra Edit, PuTTy, SharePoint and SalesForce. Basic knowledge of Perl, SQL, PGP Encryption and Datastage.

Conway, Ar

• Clearly and efficiently deliver data, data products, and information to the client• Obtain ownership of multiple manual jobs, high priority automated jobs, and outside lines of business• Perform after-hours system and file monitoring, identify client facing issues, and follow through to resolution• Effectively communicate with the client via web portal and daily status calls• Perform first and second audits on files for myself and team members on manual custom, complex files upon completion• Lead training sessions and projects for team• Serve as a mentor for new associates• Create and actively update standard operating procedure documentation for various areas of Acxiom's data solutions.

Conway, Ar

Actively interview coaches, players and athletic organizations for stories to be published either in a monthly general interest magazine or in a weekly online sports newsletter.

Hot Springs Village, Ar

 Provided on-air radio play-by-play commentary for high school athletics.  Interviewed coaches, athletes and other athletic and school officials for radio broadcasts. Provided live reads and interviewed clients on-air. Set up and broke down equipment and broadcasted live athletic events on location.  Worked closely with school officials to coordinate on-air interviews and announcements.

Wrote, edited and maintained various types of advertisements, public service announcements, jingles and station promotional material. Worked with Adobe Audition, Cool Edit Pro, TLC, Scott Studios, PowerGold, WideOrbit AutomationsSet up equipment for and broadcasted live remotes on location.Radio board operator for live remotes and high school, college and professional sporting events.Announced play-by-play broadcasts for high school baseball, basketball and football.Produced and guest-hosted “The Final Score,” a 2-hour daily sports program on KZHS 105.5 FM.Produced and guest-hosted “Hogville.net Sports Weekend,” a 1-hour weekly sports program on KZHS 105.5 FM.Conducted live, on-air board shifts on KLAZ 105.9 FM (100,000 Watts)Conducted live, on-air interviews with advertising clients, musical artists and city officials.Wrote, recorded and edited copy for station promotions, commercials for clients, public service announcements and station marketing and branding.Conducted weekly tests for the Emergency Alert system and broadcasted live, on-air during severe weather.Surveyed listeners and produced quarterly ascertainments for five radio stations.Completed and submitted affidavits for various programming.

Conway, Ar

Worked with Digital Airwaves Automation and Cool Edit Pro.Set up equipment for and broadcasted live remotes on location.Board operator for live remotes and collegiate sporting events.Announced play-by-play and color commentary for UCA baseball, basketball and football broadcasts.Co-produced “The Sports Beat,” a 90-minute, sports talk radio show from 2006-2010, interviewing UCA coaches, officials and athletes, as well as taking live calls from listeners.Wrote, produced and edited various public service announcements and station marketing and branding.Taught students proper techniques on how to operate radio equipment and improve vocal techniques.

Bachelor'S Degree, Broadcast Journalism, Writing

Graduated Summa Cum Laude with degrees in Broadcast Journalism and Writing

High School Diploma

Activities and Societies: FBLA, Beta Club, Quiz Bowl, Chess Club, Baseball, Drama Club