CONTENT AUTHORING, MAINTENANCE, AND ALIGNMENT-Author content and assessment items for gap lessons.-Review vendor and IC created work.-Align standards to learning objectives and lesson assessments.-Maintain assessments and lesson content for accuracy, clarity, and DEI revision.-Provide subject matter expertise in Humanities: English Language Arts K-12, Economics, Government, World History, Modern World History, US History, and Spanish K-12.-Edit in HTML.-Update .jpeg, .pdf, .dla, .vtt, .png, .json, mp3, mp4 file types.-Distribute course updates into production.-Correct correlations and metadata tagging.PROJECT INVOLVEMENT AND METHODOLOGIES-Selected to serve on a company-wide AI initiative project team to incorporate AI into products, workflows, and services.-Practice agile methodology with kanban boards and sprint work in Jira. -Triage humanities team’s customer reported bugs in Zendesk.-Report out for the maintenance team at weekly Scrum of Scrum meetings.-QA product lines through smoke testing, verification, bug reporting, and troubleshooting.COLLABORATION AND COMMUNICATION-Communicate content bugs and solutions with vendors.-Create process documentation for ICs.-Collaborate with cross-functional teams: A/V, Graphics, Engineering (ENG), Standards & Alignments, Quality Assurance, Project Management, Product Management, Instructional Design, and Product Support.-Develop content explanations for customers and communicate resolutions, escalations, feature requests, and feedback, maintaining an average 95% Customer Satisfaction (CSAT) rate.

ACCOUNT MANAGEMENT AND CUSTOMER RELATIONS (Enterprise-level)-Account managed 70-90 schools each semester with an average of 90% Customer Satisfaction (CSAT).-Managed the instructor-embedded course strategic accounts for the highest grossing Account Executive. -Kicked off professional relationships with stakeholders as the primary point of contact and first stop for assistance.-Maintained proactive and continuous communication with customers throughout the partnership by phone, email, video conferencing, and Zendesk.-Led retrospectives each semester with account stakeholders for feedback, account clean up, and next steps.-Collaborated with Account Executives, Account Managers, Teachers, Supervisors, Professional Development, Engineering (ENG), Provisioning, Product Support, Accounts Receivable, families, and students.IMPLEMENTATION AND TRAINING-Presented instructor-embedded course offerings to stakeholders during initial sales calls.-Initiated K-12 district and school builds in collaboration with Provisioning and Engineering teams.-Onboarded and trained stakeholders in Student Information System (SIS) and Learning Management System (LMS) platform functionality per product.-Led small and large group virtual implementations using best practices of adult learning theory.DATA ANALYSIS AND PROBLEM SOLVING-Interpreted student performance and student-to-product interaction through large-scale data analysis.-Managed customers' subscriptions and enrollments.-Performed troubleshooting and used critical thinking skills to solve and/or escalate issues.ADDITIONAL RESPONSIBILITIES-Served as a Registrar for admission through graduation for students in private academies using Netsuite.-Trained and created self-assessment materials for new hires.-Copyedited, created, and translated manuals, forms, and documents for the online Help Center.

CURRICULUM PLANNING AND ALIGNMENT-Planned daily lessons and units for Spanish 1 and 3, aligned to objectives and state standards.-Mapped curriculum to prerequisite and subsequent course frameworks.-Utilized backward instructional design to create student-centered activities and projects as continuous checks for learning.STUDENT ENGAGEMENT AND DIFFERENTIATION-Motivated and engaged students through hands-on learning in an inclusive, proficiency-based setting.-Instructed and managed 35+ students with diverse needs and learning styles per class through scaffolding techniques, modifications, and accommodations.ASSESSMENT AND FEEDBACK-Streamlined district-wide performance-based benchmark testing for all Spanish I learners.-Issued timely and comprehensive feedback, including bilingual Individualized Education Program (IEP) family meetings for students with disabilities.

PROGRAM MANAGEMENT-Created the district's first ever chain of commands for students needing ELL services upon arrival.-Managed the workflow of testing, placement, and support of best practices for elementary teachers.-Administered state ELL testing.-Determined the scope of implementing and executing the program within a tight budget.EDUCATIONAL SUPPORT-Provided student and family support.-Conducted bilingual tutoring.

TEACHING AND CURRICULUM DEVELOPMENT-Designed and taught high school Spanish 1-3, Independent Practice Spanish 4, and an elective course titled “Hispanic Culture” with a curriculum focused on the 3 P’s of culture: (Products, Practices, and Perspectives).COMMUNITY ENGAGEMENT AND LEADERSHIP-Designed and facilitated two College & Career Prep courses for juniors and seniors, advising them on higher education, skilled trades, military, workforce, and other post-secondary plans.-Collaborated with local businesses to connect students to job shadow opportunities and college representatives.-Served as a Building and District Leadership Team Board Member and spokesperson.-Led humanities teacher-based teams for promoting literacy across the curriculum and improving achievement in grades 6-12.-Reviewed building and district-wide data for trends and alignment with district non-negotiables.TEACHER SUPPORT AND PROFESSIONAL DEVELOPMENT-Assisted teachers with updates to state expectations on Student Learning Objectives and yearly OTES teacher evaluations.-Conducted staff training for professional development on new tech integration tools for the classroom.