Day to day operations consists of directing general customer service operations pertaining to on the job training, scheduling, delegating tasks, and assisting in settling disgruntled customers through supervisor calls. Have additionally traveled out of state for Corporate events, presented pre-recorded as well as live video training into the field.

My roles consisted of handling day to day operations involving cleaning equipment, making and cooking menu items in a timely fashion, as well as being a certified trainer for onboarding. Training consisted of hands-on demonstrations and following a guidebook.

Using my knowledge of the company to police distributors whom do not abide by our policies and procedures. Creating incidents and following up with customers via phone and email to resolve conflicts. Utilizing training in Salesforce, Exigo, and Fieldwatch to perform efficiently in the department.Further utilizing my skills to run and operate a Compliance based Instagram account to provide training, contests, and user engagement.