Developing and unrolling strategies to drive organizational changes, to move towards customer centric organization; demonstrated improvement of Customer experience. Having a strong focus on empowering my team, coaching and personal development, to keep talent on board and reduce retention rate.

I am leading a multi-lingual customer facing team (Service Administration and Customer Service Specialists) and ensuring delivery of outstanding service to Epredia customers to aiding the commercial teams through strategic territory management – I am responsible for more than just managing a department. This role is responsible for ensuring process stability across the region and maximizing revenue opportunities through service contract revenue, inside sales and other initiatives. I work in… Show more I am leading a multi-lingual customer facing team (Service Administration and Customer Service Specialists) and ensuring delivery of outstanding service to Epredia customers to aiding the commercial teams through strategic territory management – I am responsible for more than just managing a department. This role is responsible for ensuring process stability across the region and maximizing revenue opportunities through service contract revenue, inside sales and other initiatives. I work in conjunction with the EMEA Commercial-, Field service-, Logistics- and Order management-, Marketing-, and Technical support team, to ensure the highest level of customer satisfaction is achieved. Show less

Epredia was established in July 2019 through an acquisition by PHC Group from Thermo Fisher Scientific. Powered by trusted brands such as Richard - Allan Scientific, Microm, Shandon, Menzel Gläser and Erie Scientific, Epredia has a wide breadth of solutions that have and will continue to transform the anatomical pathology market.My role is To lead the multi- lingual Service Administration teams to deliver outstanding service to customers and to proactively develop streamlined and… Show more Epredia was established in July 2019 through an acquisition by PHC Group from Thermo Fisher Scientific. Powered by trusted brands such as Richard - Allan Scientific, Microm, Shandon, Menzel Gläser and Erie Scientific, Epredia has a wide breadth of solutions that have and will continue to transform the anatomical pathology market.My role is To lead the multi- lingual Service Administration teams to deliver outstanding service to customers and to proactively develop streamlined and scalable processes which will deliver improvements to dispatch time and time to resolve customer on- site issues. To lead the team in generating service contracts to drive service revenue. Key Duties and Responsibilities: o Team supervision Performance management and development Workload management Manage commercially critical (hot) cases Provide metrics and reports for APD management o General service administration as required Log and handle customer requests Manage spare part orders Manage shipment of demo and loaner units Manage workshop repairs Manage sale of service contracts Manage invoicing of all service activities Manage maintenance of service databaseo Service process Define standard EU service process with service management team Create & update service process documents  Improve processes as required to ensure optimal service levelso Maintain close contact with all commercial team leaders Today, we’re a global precision cancer diagnostics company working to improve patient outcomes by providing groundbreaking technologies. Every product developed has been impacted by generations of employees who are committed to improving lives by enabling pathologists through enhancing precision cancer diagnostics. Show less

At Thermo Fisher Scientific, everything we do begins with our Mission - to enable our customers to make the world healthier, cleaner and safer. To fulfill our Mission, we have a remarkable team of colleagues who bring unique perspectives and talents. Their dedication leads to innovative technologies that help our customers address some of society's most pressing challenges, including treatment of disease, access to clean water and ensuring the safety of our communities.My role is To… Show more At Thermo Fisher Scientific, everything we do begins with our Mission - to enable our customers to make the world healthier, cleaner and safer. To fulfill our Mission, we have a remarkable team of colleagues who bring unique perspectives and talents. Their dedication leads to innovative technologies that help our customers address some of society's most pressing challenges, including treatment of disease, access to clean water and ensuring the safety of our communities.My role is To lead the multi- lingual Service Administration team to deliver outstanding service to customers and to proactively develop streamlined and scalable processes which will deliver improvements to dispatch time and time to resolve customer on- site issues. To lead the team in generating service contracts to drive service revenue. Key Duties and Responsibilities: o Team supervision Performance management and development Workload management Manage commercially critical (hot) cases Provide metrics and reports for APD management o General service administration as required Log and handle customer requests Manage spare part orders Manage shipment of demo and loaner units Manage workshop repairs Manage sale of service contracts Manage invoicing of all service activities Manage maintenance of service databaseo Service process Define standard EU service process with service management team Create & update service process documents  Improve processes as required to ensure optimal service levelso Maintain close contact with all commercial team leaders Show less

As Senior Business Development Manager -Europe responsible for the Rotterdam facilities, direct reporting to the directors in the UK. In Rotterdam are the distribution centre and the customer service department, responsible for customers on the mainland of Europe, located.- Daily management multilingual customer service team, warehouse team and international sales team - Accounting tasks such as invoicing and credit control- compiling and monitor KPI’s- Project… Show more As Senior Business Development Manager -Europe responsible for the Rotterdam facilities, direct reporting to the directors in the UK. In Rotterdam are the distribution centre and the customer service department, responsible for customers on the mainland of Europe, located.- Daily management multilingual customer service team, warehouse team and international sales team - Accounting tasks such as invoicing and credit control- compiling and monitor KPI’s- Project management- Cooperation with Sales managers across Europe, marketing department and technical helpdesk in order to ensure optimum service for customers. - Monitoring budgets and P&L- Establish the physical distribution centre in the Netherlands- Manage stock levels in collaboration with procurement department.- Recruitment and HR tasks Show less

Aurora Rotterdam was a new branch of Aurora Lighting Ltd, an international organisation and manufacturer specialized in LED lighting. My roll consisted in establish the branch and preparing organisation for the new team to start:- developing and implementing (personnel) administration - Mapping the Dutch lighting industry- approach prospects, maintaining customer relationships- Support international sales team- Translating catalogues English - Dutch- define and implement… Show more Aurora Rotterdam was a new branch of Aurora Lighting Ltd, an international organisation and manufacturer specialized in LED lighting. My roll consisted in establish the branch and preparing organisation for the new team to start:- developing and implementing (personnel) administration - Mapping the Dutch lighting industry- approach prospects, maintaining customer relationships- Support international sales team- Translating catalogues English - Dutch- define and implement procedures (including personnel manual)- Recruiting and managing multilingual customer service team Show less

I was responsable for the complete process of recruiting office staff.additional tasks :- Expand customer relationships- Within the region responsible for ensuring Quality- Compiling and monitoring KPI- Coaching colleagues

For the vrijbuiter I opened a new store, with a floor space of 8.000 m2. The store is specialized in camping and outdoor equipment. For this I : found a suitable location, furneshed the store, recruited and trained new employees and together with the procurement department decided on the stock.Tasks after offical opening :- managing a team of 40 emplyees- monitoring sales targets- staf planning- assessment interviews- stock managment- develop and implement… Show more For the vrijbuiter I opened a new store, with a floor space of 8.000 m2. The store is specialized in camping and outdoor equipment. For this I : found a suitable location, furneshed the store, recruited and trained new employees and together with the procurement department decided on the stock.Tasks after offical opening :- managing a team of 40 emplyees- monitoring sales targets- staf planning- assessment interviews- stock managment- develop and implement sales strategies for in te media- support the procurement department Show less

Together with my husband we set up a company in watersport merchandise. We sold among other things :Electronics, lighting, nautical clothing, rigging, paint and maintenance products.My tasks were:- preparing procurement budgets- procurement of nautical and technical fashion- final responsibility for the bookkeeping- all matters regarding personnel- actively approaching potential costumers and maintaining good relations with current clients.