• Accountable for the overall project success through the full product lifecycle, from concept through release. Success is measured by achieving the project goals on time, within product cost targets and quality standards, including meeting functional and performance requirements.• Lead and manage the development and release to production of new products/services through the application of a Common New Services stage-gate process to achieve timely product release.• Apply rigorous planning for scope definition, cost estimation, scheduling, resource utilization, and overall risk management.• Understand various technologies used in the product development, including their implications and associated risks. The ability to understand, articulate and plan the interfaces between various architectural pieces is an important aspect of this role. • Monitor and track project key milestones, timeline, and budget.• Identify, mitigate, and communicate project issues, risks, and status to team members and stakeholders.• Report to business management and senior management on progress while ensuring the project commitments are achieved.

 Evolving the Operations organization, continue to build processes, and manage the three pillars of Operations, viz., Quality, Speed & Productivity, in alignment with the global stakeholders, to meet the business needs & goals. Building and maintaining customer service relationships and driving operational strategy across operational unit along with analyzing performance and providing valuable feedback for improvement in quality and service standards Driving Organizational efficiencies based on the foundation of People & Process, and build / mentor the Key Talents / future leaders within span.

15+ years of experience in Finance and Operations Management which requires coaching and motivating a team towards achieving individual and team targets, and delivering excellent standards of Customer Service across revenue management, debt management and query management functions . To build a productive team environment and promote operational excellence within the team. To motivate, mentor and hand hold the team members as required. I am also responsible for management of all contractual commitments including operational SLAs, risks, hand-offs and escalations including on time performance and RFT. I am also accountable for the delivery of billing and commercial management function across the contracts, delivering to SLA performance for 100+ FTEs

 To manage all aspects of Inventory process management and Line costs along with day to day operations deliverables of the Telco process Manage relationship with various stake holders and drive end to end process around Line cost along with proactive management of any foreseeable risk involved. Ownership for delivery of planning, facilitation and completion of finance programs (or sponsors/guides substantial components of smaller scale projects) Actively involved in the development and implementation of new systems and processes to improve business reporting. To drive process improvements, efficiencies to deliver better or quicker information to BT, ability to drive knowledge sharing with other BT teams. Ad-hoc work during the month for specific issues that are identified by the BT team. For example, further detailed and deeper analysis of results, problem identification and resolution.  Identifying opportunities to add value to BT’s operation. This will include driving efficiencies in the work area to speed up and improve the quality of output, identifying and introducing new quality reports that add benefit to BT, working with other teams in the area to share knowledge and best practice To develop and maintain key financial and operational metrics, analyze and report monthly variance analysis and provide ad-hoc reporting and analysis To create an environment for success through taking accountability of operations by mentoring and coaching Senior Finance Analysts to ensure optimum performance of their teams

To build and maintain customer service relationships and to drive operational strategy across the operational unit. To manage the operations team and direct line management responsibility for 6-8 Assistant Managers with 200+ employees. To create an environment for success through taking accountability of operations by mentoring and coaching team managers to ensure optimum performance of their teams along with creating brilliant teams to add value to through the services we offer to our customers.

Leading coaching and motivating a team towards achieving individual and team targets, and delivering excellent standards of Customer Service. To take accountability of team’s SLA targets and drive the team to achieve targets at a stretch level. To build a productive team environment and promote operational excellence within the team. To lead a team of Associates and SMEs to be accountable for SLAs for their respective team.  Accountable & responsible for performance monitoring and reviews, and setting performance goals from their team.  Involvement in process improvement initiatives such as LEAN or Six Sigma projects to drive process improvements by working closely with Business Assurance team Accountable for training and development needs of the team and liaise with trainer. Handle escalations where necessary. Coach and support new team members and help them to integrate with existing teams Act as ‘shift cover’ supervisor for different teams to ensure their ongoing performance. Manage team attendance Accountable for nominating associates & SMEs Reward and Recognition along with backing data Creative development of team incentives to ensure team motivation. Ensure regular communication with team through daily team meetings, monthly one to ones and day to day contact. Accountable & responsible for attrition management

My job entailed managing and coordinating projects and taking all necessary steps for its successful and timely completion.The role required tracking , improving capacity and utilization of resources along with reviewing and providning signs off on escalated deliverables (e.g., data quality checks, client responses).As an IOM I had to Collaborate with stakeholders to ensure proper handoffs to operations team.Few Resposnibility areas were :-**Leverages the talent/resources on the team to generate results**Coaching the team to improve client delivery**Monitoring associate performance to ensure that results are achieved in an effective/efficient way**Educates, reinforces, and holds associates accountable for behaviors that support Hewitt Policies and guidelines (e.g., Code of Conduct, Data Privacy)Specialties: I not only posses strong managerial and leadership skills, but am also an excellent communicator, responsible, organized and a master at multitasking. I am also at ease in using various software programs and applications including Mainframe, TBA, Lotus Notes, Sametime and MS Office. My work domain rotates aroung managing the Benefit & Compensation of the US employees - 401k plans.

A Senior Analyst I acted as Subject Matter Expert within the team responsible for ensuring timely and accurate service delivery. I was also responsible for handling escalations, quality checks, coaching and training, and update process documents. I worked with India Operation Manager in reporting metrics, identifying process improvements, recommending solutions and building cross - skilled teams

The role of a Benefit Analyst is to meet client defined service level metrics on timeliness and accuracy.Design approach for training materials for other off shore on-going associates along with working on the process map documentation for all Client processes, building on the standard model processes

A Processing Associate has to work in supervision of his SME to demonstrate a good understanding of the specific domain alligned to. He has to also demonstrated adaptability and flexibility and work independently, if situation demands