- Focus on selling the entire Boston Beer Company product portfolio and increase the number of product lines in on and off premise retail accounts across Southern NH- Identify major accounts not currently selling BBC products, and developing a plan to establish business with such accounts- Improve conditions and merchandise accounts by building displays, resetting coolers, restocking products and displaying point-of-sale items to increase visibility of the brand- Work closely with distributors to ensure orders are placed and fulfilled, and identify business opportunities- Conduct waitstaff / bartender educations, beer tastings and promotions

- Monitored receivables, determined payment status and proactively managed the collections process across all domestic and international accounts - Applied payments daily from customers by extracting payment remittances and entering cash receipts- Prepared and distributed a weekly summary of the AR aging report to senior leadership team while calling out any risks and assessing bad debt - Established credit parameters for all new clients and oversaw the set up and maintenance of client records - Performed account reconciliations and distributed customer account statements - Approved all credits issued for customer chargebacks and submitted claims for disputes via customer portals- Ensured invoices were being transmitted or sent to customers successfully and on time while resolving invoice issues- Sustained a thorough understanding of all client contracts and company policies- Resolved payment disputes and escalated issues as needed to upper management- Approved and posted all cash receipts entered by the AR team- Managed and advised AR staff while providing support and guidance

- Improved cash flow using effective communication with customers while obtaining payments and collecting on past due balances to maintain a current DSO - Analyzed validity of customer chargebacks and disputed invalid charges - Generated an open order report daily to review orders on credit hold and released orders upon receipt of payment - Distributed credit hold report at month end to senior management and communicated any issues and opportunities - Processed credit card payments and refunds for orders and returns - Replied to customer inquiries daily and assisted in new client set up, including financial terms - Completed a daily reconciliation of deposits from the factoring bank- Supervised AR team members and provided guidance as needed - Promoted from Senior AR Analyst in September 2018

- Reported current bookings by division daily and by customer weekly via a sales dashboard - Compared sales actuals to historical data, budget and forecast numbers - Managed and presented a monthly overview of forecast accuracy and identified issues and opportunities for improvement - Compiled and analyzed weekly selling data from customer vendor portals for top customers and distributed to sales team and upper management - Created PowerPoints of best-selling styles for top customers for use in board meetings - Provided operational and sales reports as needed by request from sales team and upper management - Promoted from Chargeback Specialist in March

- Analyzed validity of chargebacks after completion of thorough research and created credits to offset valid chargebacks - Disputed all invalid chargebacks by providing back up documentation- Identified chargebacks daily from factoring bank by assigning a reason code and researched the correlating invoices - Processed cash applications for specialty accounts and obtained payments for orders within ship windows - Processed return authorizations and credits once product was received back - Reported chargebacks and status weekly to VP of Finance and reconciled chargebacks at month end - Developed strong understanding of department store compliance

- Managed operations and shipping of all domestic and international specialty shops to ensure timely order deliveries- Set up all European accounts and established working relationships between sales and logistics teams with EU specialty and department stores- Allocated inventory across customer orders and sent pick tickets to the warehouse- Completed data entry of orders- Prepared shipping reports and provided analysis at weekly meetings- Updated order status reports weekly for all accounts- Closely monitored levels of inventory and open orders - Created return authorizations- Obtained and processed payments while working with AR for order approvals within deadlines

- Performed clerical duties such as word processing, compiling and recording data, maintaining files and completed special projects as needed- Updated job descriptions and assisted in initial stages of recruitment process- Researched and developed employee team building/training programs- Conducted audits on PT employees’ hours worked- Complied with legal requirements

- Represented a large portfolio of Diageo owned spirit and beer brands while driving awareness and product sales of existing and new products- Executed promotional events and samplings at on and off premise accounts throughout assigned territory- Engaged with target consumers and staff members while providing education on featured brands and products- Developed and maintained strong relationships with clients and customers while regularly visiting target accounts- Created visual merchandise displays, set up sampling stations and positioned POS items throughout retail accounts- Confirmed promotional and event details with accounts prior to account visits- Completed post event evaluation recaps for upper management highlighting sales results and feedback- Complied with Diageo marketing code and conducted informal associate coaching

- Completed opening and closing procedures and cash wrap operations- Maintained store standards, supported teamwork and engaged customers- Delegated tasks to associates to maximize productivity through product knowledge, customer service and by meeting key store initiatives- Assisted in developing talent through the training and supervision of associates- Maintained a clean, organized and efficient stockroom

- Delivered exceptional customer experience through customer centric floor management- Managed performance of fellow associates through informal coaching while motivating the team- Assessed sales results on monthly progress report- Implemented merchandise and promotional display marketing- Organized and processed inventory while staging store maintenance- Managed customer relations and risk management- Conducted new employee training- Promoted from Sales Associate to CES in 2013