Identified and assessed current and future training needs in collaboration with the department managers/HODs across the company and branch offices.Designed and developed comprehensive training and development plan (overall or individualized) that addresses needs and expectations.Deployed a wide variety of training methods.Conducted effective induction and orientation sessions.Monitored and evaluated training programs' effectiveness periodically and provided reports to management, outlining the impact of training on employee skills and corporate goals.Maintained a keen understanding of training trends, developments, and best practices.Performed other duties assigned in line with my portfolio. Show less

* Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals in consultation with line managers- Draw an overall or individualized training and development plan that addresses needs and expectations * Deploy a wide variety of training methods * Conduct effective induction and orientation sessions * Monitor and evaluate training program effectiveness, success and ROI * Periodically and report on them * Manage training budget * Provide opportunities for ongoing development * Resolve any specific problems and tailor training programs necessary * Maintain a keen understanding of training trends, developments and best practices Show less

Training program and curriculum design for World Class Customer Service, Retail Selling Skills, Effective Leadership for Supervisors, Managing Stress and Distraction in the Workplace, Effective Email Communication, Team Building Workshops, Induction Programs for New Hires, Product-specific (brand) training, etc.Database and training calendar management for retail staff, Dubai Duty Free, Paris Gallery and wholesale dealers.Customer feedback and survey analysis, recognition and awards, annual party organizing, etc.Developed and organized the criteria for performance evaluation prior to training, evaluated training requirements, designed and developed as well as implemented specific training courses for business operations, provided post-training evaluation and support, provided various training for head office personnel, Emiratization program support and representation, pioneered process re engineering programs and documentation Show less

Delivered a 2-week communication and culture program as well as a 4-week extensive program specific training for new hires with focus on stringent client requirements including product, procedures, sales techniques, handling difficult customers, etc., facilitated simulation and e-learning programs, assessed trainees and conducted coaching conversations, handled new applicant initial phone and personal interviews while on non-training time, developed new training material and improved existing material according to strict instructional design standards. Show less

Effectively delivered comprehensive product and technical training to new joiners, encompassing modules on upselling, technical support, and exceptional customer service. Provided coaching to new employees, ensuring they developed proficiency in quality, service, and product knowledge in alignment with clients' standards and expectations.

Conducted new hire induction programs, developed and designed training programs, conducted and facilitated training workshops: Customer Service Skills, Retail Selling Skills, Stress Management, Team Building, Effective Writing Skills, etc.

Successfully executed the migration of a complex financial process from Canada to the Philippines, conducting comprehensive end-to-end training for new financial advisers. As one of the first 100 pioneering employees, I contributed to establishing the firm's culture. I evaluated and adapted training materials for local hires, while supporting overall operations through coaching conversations. Ensured a smooth transition from classroom training to business operations and implemented ongoing training programs for existing employees to accommodate process changes. Show less

QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney, employs more than 17,000 people in 43 countries.QBE Group has successfully delivered more than 135 acquisitions since our first acquisition in 1982 and has grown substantially over the last 10 years. QBE's gross written premium was US$17.9 billion in 2013.As Training Business Partner, I conducted New Hire training programs for the company's Europe and North America Operations and designed learning pathway programs. Show less

Training program and curriculum design for World Class Customer Service, Retail Selling Skills, Effective Leadership for Supervisors, Managing Stress and Distraction in the Workplace, Effective Email Communication, Team Building Workshops, Induction Programs for New Hires, Product-specific (brand) training, etc.Database and training calendar management for retail staff, Dubai Duty Free, Paris Gallery and wholesale dealers.Customer feedback and survey analysis, recognition and awards, annual party organizing, etc. Show less