Expertise in strategic planning and analysis of results of models of outsourcing services. Support the sales area and its initiatives and customer relationship. At the tactical aspect, my performance is highlighted by being a customer representative for service performed for him. Management support teams and systems development, leading a team of motivated and quality to achieve planned results and ensure customer satisfaction. My previous role was marked by extensive experience in systems development, business analysis and project management, built on a multinational food segment. Experience in contracts and negotiation with suppliers, recruitment resources, project portfolio management, preparation of procurement documents and selection of proposals for systems development. Excellent command in conflict management and critical moments.