Lead the following functions:• Stakeholder Success Lead for Infrastructure & Operations• Customer Experience (CX) & Organizational Change Management (OCM)• Life-Cycle Management• Software Asset Management

Created and manage the Infrastructure Demand Management function and process to align Business requests with infrastructure services. Authored the quarterly Infrastructure Newsletter and Team Site to promote key initiatives and accomplishments. Implemented ITIL4 training across the organizationCo-Lead Women's Impact Network (WIN) for the Biogen-RTP Site.

Member of the Finance Team. Conducted Kaizen workshops to identify process improvements. Created 5 Year Strategic Business and Technology Roadmap. Lead team to define Rebates and Chargebacks user requirements for Model N implementation. Member of the Women's Leadership Committee. Co-Chaired the "Pink the Runway" fashion show supporting Breast Cancer Research.

CMK Select consultant providing Quality/Compliance Program and Project Management for Internal Audit Remediation of Pricing & Contracting, Supply Chain, Customer Service, Reverse Logistics, Rebates, Claims and Chargebacks at Sandoz. Project Plan, Communications/Executive Updates/Monthly Newsletter, Risk Management and Mitigation, Vendor Management, Audit Issue Coordination, SOP Creation, SOX, Process Governance, Kaizen.

Senior IT Leader, leading the Service Desk, End User Technology, Application Support, IT Operations and Service Management teams.Lead IT Transformation: People, Process and Technology• Service Excellence - Improve Customer Focus, Enhance Employee Competencies and Skills• Service Management - Process Definition and Continuous Improvement (CIP)• ITSM Tool Initiative - integrated tools to manage IT as a business• Run a global, 24x7 Service Desk supporting 3000 users. • Provide VIP Support, Desk-Side Support and Manufacturing and Warehouse support to all divisions• Support large-scale ERP (SAP) implementation• Responsible for entire IT Operations Management and Performance - Network, WAN/LAN, WLAN, Physical and Virtual Servers (VMWare), Netapp Storage, Telephones, Active Directory, Data Center Operations, Email (Outlook/Exchange), Monitoring (Solarwinds)• IT Service Management - Process Improvement, Implement Incident Management, Improved Change Management Process, defined Critical Success Factors and KPIs. •Implement ITIL 2011 v3. Deployed training for ITIL 2011 v3. 99% of IT Organization is ITIL 2011 v3 certified.• Validation, 21 CFR Part 11• Establish governance and SLAs with Managed Service Providers

• Completed 4-year International Assignment at Roche Corporate Headquarters in Basel.• Ensure strategic alignment between IT Roadmaps and Business strategies.• Manage relationship between Infrastructure and Application Development teams for Manufacturing, Laboratory/Quality Systems, ERP, Treasury and Finance, HR, Executives and Common Platforms (Sharepoint, Tibco, SAP and Informatica). • Manage a global team of 50 Service Managers, Project Managers and SAP Basis Team in 10 countries. Lead infrastructure projects to deliver requirements for new Applications and Infrastructure Life Cycle with a project budget of 2.5M CHF annually.• Deliver new or enhanced end-end infrastructure solutions including: Service Desk, NetworkWAN/LAN/Internet, Firewall, Active Directory, Linux, Windows, Oracle Databases, Storage, Backup and Recovery, Monitoring, VM, Citrix, Disaster Recovery, Business Continuity• ITIL Processes / Service Delivery / Service Support: Service Level Management, Availability Management, Capacity Management, Incident Management, Problem Management, Change Management, Release Management, Event Management - Application and Infrastructure Monitoring

• SPoC to Clinical Information Management, Clinical Study Management, Regulatory Affairs, Pharmacovigilance, Biostatistics and Pharma Licensing Global Application Areas; managing the business and technical relationships between Application and Infrastructure organizations.• Developed Global, monthly Maintenance Weekend/process. Lead the development and implementation of Training SOP. Supplorted Validates/GxP application. Appraised ITIL Processes via CMMI.• Led the global Middleware, Portal and Web Services team managing BEA Web Logic, .NET, Apache instances in 4 major data centers. Managed the transition to a Shared Service Center.

Lead cross-functional teams in order to explore, develop and implement technological solutions in alignment with Worldwide Medical Research strategy and objectives to deliver a global Clinical Trials Management System

• Lead a global IT team to ensure the on-time delivery, roll-out and post-production support of data systems required in 34 countries for the successful completion of the VIOXX Phase III and Phase IV clinical program. Supported Clinical Development, Regulatory Affairs, Biostatistics and Medical Affairs.• Managed 50-person team across 3 sites, globally. Managed development of globally deployed Clinical Trial Applications and Clinical Data Warehouse.

• Responsible for all aspects of highly technical sales within the Telecommunications Sales Group. Answered Requests For Information, demonstrated Oracle products and developed prototypes. Built and nurtured client relationships. Worked effectively with sales force to achieve over 150% of revenue goal.