* As a Consultant,/Project Manager, I supported the day-to-day operations of the Project Management Office (PMO) * Monitored individual project performance to ensure program objectives and goals are met * performed requirements gathering and analysis to support defined project objectives * identified, assess, and report risks based on programs technical requirements * completed program and budget analysis and assisted with the development and implementation of policies and procedures to ensure efficient program/project operations. I also provided day-to-day interface with program leadership and constituent organizations * provide meeting support and facilitation * portfolio and project planning and WBS development.

As a Consultant for Magellan, I reported project statuses and apprised management of issues requiring resolution in order to ensure timely progress and conducted inter-functional area or inter-departmental project meetings as needed. I worked to developed detailed project plans and project charters as well managed and coordinated project resources and personnel. I also conducted meetings with business process owners and other appropriate personnel to identify the projects goals, objectives, determine critical success factors and measures. My role included the identification of the initial project team members and development of cost/benefit analyses documents to be used in determining overall project viability. As a part of the team, I completed assigned tasks or projects activities on an ad-hoc basis to provide short-term, business critical project management expertise and established data file automation processes with programming teams tasked with processing from various server types and locations to central data warehouse.

My responsibilities include reviewing/maintaining configurations of Windows, UNIX and Network components for accuracy and viability. I plan, execute and control the implementation of configurations and components. I develop network diagrams to accurately reflect proposed network configurations. It is my overall responsiblity to manage solutions to provide on-time delivery schedules of multiple projects while negotiating and maintaining a high level of client satisfaction.

I managed web site design to include content development, supervised software customizations per client specifications, contract negotiations, sales, and marketing. I provided extensive user training in classroom environments or on an individual basis as well as developed demonstration software programs as a primary sale and marketing tool. I coordinated system integration to ensure compatibility and feasibility and coordinated with customer for delivery of defined deliverables. I synchronized change management process coordination, supervised various interactions of technical support groups, 3rd party vendors, and other consultants. My role also included the scheduling and coordination of technical training for team members and provided career path counseling and mentoring as required. I also managed the development, maintenance and enforcement of internal project management processes, plans and procedures consistent with the administrative team.

As project Manager at USHC, My roles and responsibilities included ensuring the continued development of customized software applications designed to provide automated benefit and assistance information to public and private organizations for needy consumers. I supervised computer programmers, project coordinators and various consultants on software design and application. I designed and implemented software demonstration projects and provided software training, installation and ensured the physical delivery of software as well as implemented pilot projects throughout the United States. I maintained the USHCs community resources bulletin board as a liaison for text, design and graphics. I addressed and demonstrated the customized software to national, regional and local aging and human service organizations at technological conferences and served as mentor for junior personnel.

As a Client Development Representative/Program Manager, I developed and serviced programs to medical and professional facilities by utilizing marketing and organizational procedures. My focus was on accounts receivable management, contract negotiations, budget projection, and analysis. I maintained an extensive knowledge of the active patient accounting systems utilized within the medical and professional facilities, secured provider enrollment for necessary facilities to obtain federal funding for medical services, implemented total quality management and maintained a strong knowledge base of individual health insurance and collections principles. I provided written protocols and evaluations through maintenance meetings with customers and traveled independently to contracted facilities to market services for the indigent consumers. Additional responsibilities included coordinating efforts with the Department of Human/Social Services in Maryland, Virginia, and DC and well as interfaced with medical and administrative health professionals to ensure quality services.

As a case worker for the department of social services, I evaluated medical assistance applications for low-income families based on established guidelines determined by the state of Maryland. My responsibilities include progam implementation, written protocols and evaluations though maintenance meetings with recipients. I worked closely with the county health departments to provide services to the community. I interviewed persons making application for public assistances programs, helped identify other assistance to self sufficiency, maintained a knowledge of the applicable laws, regulations, procedures of federal an state programs. I managed large case loads to ensure timely eligibility determinations and conducted group workshops and developed individual plans of self-sufficiency.

Management & Program Analyst for DHS Immigrations and Customs Enforcement.