• Vendor relationship manager within Payment Services. Leadership includes negotiating contracts, controlling costs, reducing vendor related risks and ensuring delivery for critical vendors.• Coaching and serving teams with agile knowledge and leading change management. Assuring the agile principles apply to daily activity, and the importance of empowered and motivated teams. • Managed multiple scrum teams, supporting various applications, simultaneously and integrated agile and scrum methodologies and events.• Introduced and led the first agile team within Payment Services. Provided strategic consultation, training and coaching. Developed self-organized individuals to deliver quality and value to our clients.

• Led a multi-million dollar initiative providing senior project management for >60 people. Ensured scope, goals and objectives were delivered to production on schedule and within budget. • Produced project plans and managed budgets for capitalized expense preparation.• Facilitated "Leader Update/Status Meetings" weekly to assure communication and shared understanding of what initiatives teams were delivering.• Consistently managed multiple project simultaneously to support Payment Service initiatives for various client functionality.• Chosen as a "Subject Matter Expert" within my department to support US Bank employees.

• Partnered closely with business units managing multiple projects, providing direction and support for critical issues within Payment Services.• Organized complex multi-phase projects into a cohesive, understandable process.• Managed resolution, scheduling and implementation for production defects.• Developed and led a culture of trust and transparency within the cross-functional teams by focusing on building strong relationships, empowering peers, and providing consistent direction.

• Provided Project Management expertise to create the concept, provide process and decision making of a configuration management database.• Analyzed benefits and use cases utilizing the knowledge within TOS and business units to create an Entity Relational Diagram (ERD) tied to US Bank system of records.

• Directed a team of >50 associates providing support and services 7x24/365 (DBA’s, Networking, Unix, Intel, Security, etc.). Team provided outstanding crisis management and resolution for global issues.• Designed and implemented a Network Operation Center (NOC) within the Information Technology organization which resulted in the efficient support and Command Center Functions for a large retailer.• Responsible for a viable business resumption plan and the design/implementation of a Crises Command Center to assure rapid recovery as part of the Business Continuity/Disaster Recovery (BCDR) program.• Expert in the area of Incident/problem, change, asset and configuration management. Led initiatives in system and application monitoring, remediation, reporting, issue escalation, SLA and OLA measurement and command center facilitation.• Implemented best practices using Information Technology Infrastructure Library (ITIL).

• Implemented a structured Service Operations Center (SOC) for the holiday season resulting in a 55% improvement of efficiencies over the holiday season.• Improved incident/problem management through process improvement, and team building resulting in a 70% improvement in incident resolution times.• Developed a knowledge base repository using InfoQuest (Adaptive), which resulted in more efficient and consistent resolution of incidents and problems.

• Implemented a national program to manage service level offerings and support for over 500 customers in the upper Midwest resulting in $3 Million in billable revenue annually.• Company Vender Management Expert providing solutions, interfacing with our third-party suppliers, Statement of Work (SOW) expert, in charge of risk management and encompassing the relationship with our Vendors. • Managed operations of seven field offices for the selling and support for customer maintenance contracts.• Directed a team of seven Inside Service Representatives and seven Operational Managers.• Implemented and supported the early report program contract system.• Senior technical trainer for several large accounts and vendors including SUN, GE Access, etc.

• Managed a team of Systems Engineers, Project Coordinators, Technical and Distribution Associates, which provided the highest level of customer service while maintaining technical proficiency.• Facilitated and maintained Vendor relationships between IntraNet Solutions and suppliers, negotiating contracts, creating vendor standards, and finding the best available vendors. • Direct report to the CEO of IntraNet Solutions, Inc. • Fabricated and sold a package of contractual products through direct mail and telemarketing which resulted in $2.5 Million in billable revenue.• Prepared and presented program sales, service contracts and on-site training for customers.

• Managed a team responsible for generating all customer service quotes and issuing all service contracts, resulting in the creation of a $50 million profit center. Remotely managed a team of associates in California.• Consistently exceeded all monthly and annual revenue goals through sales and maximizing customer awareness of services provided.• Designed and developed courses resulting in custom training to fit individual software programs meeting customer’s unique needs.• Participated in a project team to evaluate Disaster Recovery for all servers in the Unix environment.

• Managed a support team within the customer service organization.• Led a process and procedure re-engineering initiative improving quality of service and profitability by leveraging, streamlining and reorganizing the work force.• Key contributor in the creation and design of Sun’s current support offerings.• Responsible for the distribution of contract and technical support offerings providing software support to the contract customer field.• Created templates to provide information to the field offices about software products resulting in the reduction of calls by 45%.• Designed and implemented a new procedure for a better flow of receivables for Boeing Aerospace, which increased the flow of receivables by 55%.