Acquire information from Internal or External data sources and maintain databases/data systems using tool such as SAP.- Perform data analysis and investigation to meet customer needs, and ensure timely resolution of queries and data issues.- Develop and document the standard data reporting processes- Perform best practices using web based tools such as euHReka, Preceda, and MyHRWorkspace.- Work closely with management to prioritize business and information needs- Maintain best practices to ensure data are appropriately secured from security breaches Show less

Taking in calls to address the customer’s concern regarding Health Insurance such as benefits, medical coverage, claims and medical bills, authorization requests from their Physicians or Specialists.- Perform best solutions to meet customer needs- Specializing and well trained for Florida region in US.

Maintains payroll information by gathering, calculating, and entering payroll data for Ocean Network Express Indonesia and Standard & Poors Global Philippines.Analyze payroll business objectives and develop payroll process improvement.Maintains payroll and timekeeping software to process payroll and track employees’ time. Still knows how to manually calculate payroll in case of system issue glitch.Updates payroll records by entering changes in employees’ wage and salary conditions and to their personal financial data.Provides payroll information by answering questions and requests.Maintains payroll operations by following policies and procedures.Perform monthly payroll data quality reviews for internal and external process.Perform written and verbal communication skills by effectively resolving payroll disputes and responding to inquiries from the management, employees and related third-parties. Show less