* Managed client records from all parts of the United States and some other countries * Identified ways to make processes more efficient and streamlined; implemented with management approval * Acted as a liaison between the customer, florist, recipient, and delivery drivers in high-pressure situations, such as: funerals, weddings, anniversaries * Communicated clearly with other florists throughout the world via multiple remote databases * Worked with the orders from start to finish to assure successful, timely, andsatisfactory completion for the customer * Worked directly with the sister companies, Orlando Flower Market and Orlando Wholesale Florist, to keep accurate and up-to-date information for customers and florists Show less

* Coordinated multiple events in various locations to fundraise for GEICO's Relay for Life team, ultimately raising $40,000 * Planned events for the Management Development Program for networking and employee morale * Balanced the management development program's rigorous requirements in addition to a full-time job * Maintained a level, professional aura in all work situations, and working claims with coworkers and customers across the USA * Utilized the company's multiple software tools to communicate virtually Show less

* Responsible for employee onboarding processes; such as creating and implementing an onboarding checklist, and working with the Hiring Manager to provide a smooth, welcoming experience for every new hire * Worked with Vice President, HR to improve upon hiring processes; stayed up-to-date with the Department of Labor and Industries * Acted as a communication point between different departments; new hires and management * Extensive use of Microsoft Office and G-Suite * Optimized quantitative information for cross-departmental use includingcentralizing, organizing, and implementing templates for standardizedcommunication * Generated reports in Excel to evaluate production goals,efficiency, productivity, and overall company performance * Created timelines for project completion, organizing tasks with variousoverlapping timeframes * Managed, prioritized, and tracked tasks across several departments * Developed an understanding of all facets of the business to effectivelycommunicate between departments Show less