Preparing, organising, co-ordinating & implementing the sale plans for a medium sized Boots The Chemist store. I lead a small team within Operations to complete a sales plan every 2 weeks and I am also work within the day-to-day operations of the store. It is my responsibility to ensure the sales plan is completed on time, to an exceptional standard and to make sure the store complies with Trading Standards. I work closely with my line manager, store manager and other sales plan co-ordinators in the region to ensure our store is to a high standard.

Undertaking a series of varied and exciting projects with the Director of the Centre. These range from human rights causes, creativity projects, volunteering with abandoned children in hopsitals, painting murals, research projects, maintanence and improvement of the Centre, over seeing operations while the Director is in the UK and personal development. I am currently undertaking a more minor role remotely from the UK.

EU funded graduate opportunity in Brasov, Romania to develop skills and increase employability. Current responsibilties are to work on a series of projects given to me by my employer, including researching green energy potential for rental properties, improving company websites and advertising, assisting with interior design. I also have a side project with an associate in the UK to encourage school leavers to consider studying for their degrees in Romania.

My main responsibilities are to assist customers in finding their desired product, stock handling, rearranging bookshelves and displays, ordering books for customers, completing the customer orders, telephone duties, cash handling and building customer relationships. I have gained experience in providing excellent customer service and I enjoy engaging with new people every day. I have increased my ability in paying attention to detail so as to limit errors, which is important in a thriving business. I have furthered my ability to adapt to new ICT systems and company procedures quickly and efficiently.

My main responsibilities included meeting prospective students and their guests (parents, friends etc) and answering any questions they had about their chosen course, the university and being a student in general. I also gave campus and accommodation tours, student life talks and when working for a special event. I was considered a key member of the team for the Development and Society Faculty because of my ability to be approaching and eagerness to help the visitor to the University. I have developed my communication skills by helping a variety of people with varying requests. I have also gained confidence to speak to large groups of people and being accurate in the information that I give to others.

The aim of the Green Team Project was to educate local primary school children about the environment through interactive and creative learning in an after school class. With another team member, I designed a lesson plan and taught the lesson to the class. We had to think of a theme and what activities we could do to motivate the children to learn. Green Team also participated in ‘Student Week' to demonstrate what our project was about and to represent Hallam Volunteering as part of the community.

Answering phone, high levels of customer service and experience satisfaction. Product ordering, stock management and organisation. Other duties included washing hair, general cleaning, cash handling and appointment making.

Taking orders, preparing and serving food both in the restaurant and through the drive through. Managing the dining area and assisting customers. Providing high standard of customer service in every aspect of my role. Assiting in training new employees during busier months, food safety and Health & Safety training undertaken.