● Follow up and make scheduled calls to customers where necessary● Identify and escalate priority issues per Client specifications● Interact with customers via various methods of communication (i.e. phone/email)● Handle all RMA requests in support of customers that require replacement/repair of client’s products ● Follow the detailed instructions as outlined in company documents ● Escalate any requests that are in jeopardy of missing service level agreement ● Complete all the required data entry and close any case which has been opened via a direct request with the customers agreement ● Work with the delivery services team to ensure service level agreement is consistently met and the customer’s expectations are exceeded. ● Monitor and manage the EDS dashboard through Salesforce, ensuring dispatch service level agreements are met Show less

* ● Provided complete supervision of office associates regarding delivery of services and overall operational goals of the office * ● Interviewed and recommended candidates for hire * ● Determined appropriate staffing levels by monitoring and adjusting work schedules * ● Conducted period performance reviews * ● Reviewed associate performance against Human Services policies and procedures, and made appropriate corrective actions when necessary

* ● Assisted with data entry regarding client accounts * ● Reconciled Accounts receivable/payable * ● Printed and mailed checks weekly to ensure timely payments * ● Created new accounts where necessary, using software programs provided in house

* ● Accurately process and record call transactions using a computer and designated tracking software * ● Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business * ● Gather customer information and determine the issue by evaluating and analyzing the symptoms * ● Follow standard processes and procedures * ● Redirect problems to appropriate resource

● Made accurate price changes according to daily schedule● Worked cohesively with department leads to ensure areas were clearly signed regarding sales and clearance● Maintained new promotions on weekly basis● Rotated product to ensure out of date or expiring items did not remain on shelves● Wrote and administered performance reviews ● Interviewed candidates and made recommendations where appropriate● Pulled product from stockroom for replenishment● Provided back up cashier assistance when needed● Always remained Fast, Fun, and Friendly, per the Target brand Show less

* ● Make scheduled calls to customers using auto dialer software * ● Answer questions and concerns regarding replacement or defective equipment * ● Leave brief/detailed notes in accounts * ● Escalate customer issues regarding account claims * ● Always remain professional and friendly