Assisted customers and agents with various types of technical issues via phone, email, and live chat.• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.• Used remote login tools to assist employees with technical and product questions.• Assisted customers in understanding products, components and systems using technical demonstration.• Kept track of pending and completed computer helpdesk requests.• Answered inbound phone calls, emails and live chats that were escalated to the tech department

Collaborated with healthcare providers to identify and resolve discrepancies in patient records, ensuring accuracy and completeness.• Assisted in the day-to-day management of health records, including data entry, filing, and retrieval, optimizing efficiency.• Retrieved patient medical records for physicians, and staff, facilitating seamless patient care.• Prepared patient charts, admissions, and consent forms accurately and neatly, maintaining high standards for documentation.• Upheld the confidentiality of all client information in strict accordance with HIPAA guidelines.