• Provided high-level administrative support to the Institute Chairman and additional leadership staff, ensuring efficient operation and coordination of executive functions.• Reviewed and prioritized incoming communications, summarizing and distributing critical information to appropriate staff to facilitate prompt responses and decision-making.• Coordinated arrangements for meetings, conferences, and events, including setup, execution, and cleanup, while ensuring all logistical details were managed effectively.• Prepared, proofread, and drafted a variety of documents, including presentations, reports, and correspondence for the Institute, Executive Offices, and external organizations.• Managed global and domestic travel arrangements for all meetings, events, and conferences, ensuring smooth and organized travel experiences.• Arranged Annual Performance Reviews (APRs) and Board of Governors (BOG) reviews for all Cancer Institute staff, ensuring timely and accurate scheduling and documentation.• Assisted with staff recruitment processes, including arranging interviews and coordinating with candidates and departments within and outside of the Taussig Cancer Institute.• Support the Chairman’s clinic operations, including patient scheduling, correspondence with patients and medical facilities, and coordination of clinic coverage and departmental orders.• Performed additional duties as assigned, demonstrating flexibility and a proactive approach to supporting various organizational needs.

• Trained new employees for the Taussig Cancer Institute (TCI) Scheduling Department, ensuring they are equipped with the necessary skills and knowledge.• Assisted Supervisor with organizing and managing meetings, projects, and addressing scheduling issues as they arise throughout various timeframes.• Maintained and updated provider templates to ensure patient scheduling adheres to established guidelines and protocols.• Handled rescheduling requests, addressing provider unavailability and ensuring patients are rebooked in a timely manner.• Verified and updated patient insurance information, including checking for necessary authorizations to ensure coverage.• Assigned and monitored orders from the TCI Work Queue (WQ) to team members, ensuring timely completion of requested appointments.• Scheduled patient appointments based on orders from providers, including follow-ups, imaging, consults, and chemotherapy sessions. • Coordinated appointments both within and outside Taussig, facilitating seamless patient care and treatment.• Collaborated with Treatment Nurses to ensure optimal scheduling and utilization of treatment chairs, maximizing efficiency.• Prepared and presented reports for weekly and monthly meetings with the team and other departments, providing insights and updates on scheduling metrics and performance.

• Educated patients about their diagnoses and the surgical treatments required, providing comprehensive information to ensure informed decision-making.• Scheduled surgeries for all providers and offices, coordinating logistics to ensure smooth and timely procedures.• Addressed pre-surgery requirements, including answering questions and arranging for necessary medications to be sent as needed.• Managed specimens for Mohs surgery, including grossing, processing, and preparing slides for the Mohs surgeon's review.• Maintained detailed records of all Mohs cases and ensured proper upkeep of the cryostat machine for accurate specimen processing.• Oversaw daily responsibilities of the Vail Dermatology office nurses, including stocking supplies, managing prior authorizations, handling medications, and ensuring timely reminders and results log notifications.• Submitted requests for post-surgery procedure approvals when required, facilitating necessary authorizations and approvals.

• Coordinated and executed customer visits, ensuring seamless scheduling, logistics, and personalized engagement to enhance customer satisfaction.• Managed and delivered Distributor Training, Blodgett Seminars, and educational visits, facilitating knowledge transfer and fostering strong relationships with key stakeholders.• Entered and maintained project-related data using Global Linc and Microsoft Office, ensuring accurate and up-to-date information for team reference.• Supported sales and marketing teams in developing and implementing a comprehensive long-term customer experience plan, driving improved customer interactions and satisfaction.• Oversaw additional projects as assigned by the Manager, including managing stats records, maintaining CE loaner items, and coordinating food and beverage orders for Customer Experience Rooms.

Provided Comprehensive Administrative Support: Managed day-to-day operations, including scheduling meetings, handling correspondence, and coordinating office activities to ensure smooth and efficient workflow.Calendar and Meeting Management: Organized and maintained executive calendars, scheduled appointments, and coordinated meetings, including preparing agendas and taking minutes.Document Preparation and Management: Prepared, proofread, and edited reports, presentations, and other documents, ensuring accuracy and professionalism in all written communication.Communication Handling: Acted as the primary point of contact for internal and external communications, addressing inquiries, routing calls, and managing email correspondence.Travel Arrangements: Coordinated complex travel arrangements for executives and staff, including booking flights, accommodations, and transportation, while ensuring adherence to budget constraints.Event Coordination: Planned and executed company events, conferences, and seminars, including managing logistics, catering, and on-site support to ensure successful outcomes.Office Supply Management: Monitored and maintained inventory of office supplies, ordering replacements as needed and managing vendor relationships to ensure timely delivery and cost-effectiveness.File and Record Management: Organized and maintained both physical and electronic filing systems, ensuring secure and accessible storage of confidential information.Project Support: Assisted in various projects by providing research, data analysis, and administrative support, contributing to successful project outcomes and timely completion.Customer Service: Provided excellent service to clients and visitors, handling inquiries, resolving issues, and ensuring a positive and professional office environment.Worked closely with team and other departments to support organizational goals and facilitate efficient workflow, demonstrating flexibility and a proactive approach.

Product Expertise: Delivered in-depth knowledge of Audi vehicles, including features, specifications, and benefits, effectively communicating the brand's value proposition to potential customers.Customer Engagement: Engaged with customers to understand their needs and preferences, providing personalized vehicle recommendations and facilitating a tailored sales experience.Demonstrations and Test Drives: Conducted product demonstrations and test drives, highlighting key features and benefits to showcase Audi vehicles' performance and luxury.Sales Process Management: Managed the entire sales process from initial inquiry to closing, ensuring a seamless and satisfying customer experience while achieving and exceeding sales targets.Lead Generation and Follow-Up: Generated and followed up on sales leads through various channels, including referrals, online inquiries, and dealership events, to drive traffic and sales.Negotiation and Closing: Negotiated terms and pricing with customers, addressing objections and closing deals with a focus on achieving the best outcome for both the customer and dealership.Market Analysis: Analyzed market trends and competitor offerings to identify opportunities for growth and develop strategies to position Audi vehicles competitively.Customer Relationship Management: Built and maintained strong relationships with customers, ensuring high levels of satisfaction and fostering repeat business and referrals.Training and Development: Provided training and mentorship to new sales associates on Audi brand standards, product knowledge, and sales techniques to ensure consistent performance and adherence to dealership protocols.Sales Reporting: Maintained accurate records of sales activities, customer interactions, and inventory management, preparing reports to track performance and inform strategic decisions.

Assist customers with payment from merchandise & service departments. Organize loaner car program and vehicle service records. Set up appointments for customers.

OCSS is for students that commute, who are looking to get involved on campus and creating community unity. My job as an OCSS Student Asstant is to help guide students to events on and off the campus, help students find housing and to mentor incoming freshmen so they can get the feel of college life more efficiently. I am responsible for overseeing all of our programing events and marketing responsibilities.