Led greenfield start-up to 600% growth in 4 years using six sigma rigor. Established company as a clear top 3 player and as a value-added solutions provider to India's #1 auto manufacturer. Project and business growth adjudged as a global best practice.

Led sales & relationship management for the auto business of GE Capital in the Delhi / NCR region. Built relationships with manufacturers and dealers, set up new distribution channels and engineered a turnaround in the location by increasing sales volumes by 600% over a 14 month period. Received Service Excellence Award at the annual awards function.

Set up the business as a start-up venture and grew sales volumes from zero base over 18 months by building dealer distribution & manufacturer relationships.

* Spearhead digital transformation & innovation, leveraging start-ups from fintech / insurtech globally. * Highlights: * Global top 100 digital insurer (#8) * Highest NPS & lowest grievance ratio * Awards * 2022 * BFSI Leadership Award * World CX Award * Top 100 CX Leaders * Recognition for Outstanding Services & Contribution to BFSI

* Deployed six sigma methodology and led projects of high impact to the business. An ecommerce project * dealer extranet * which received press coverage and reduced turnaround time from 48 hours to 0.5 hours, won the GE India President's Award. Graduated as a Certified Black Belt.

Overhauled sales organization to build distribution and grow volumes. Held full leadership authority for sales organization distributing a high volume and variety of products in the region. Led a sales team of 9 people and grew volumes in 4 product lines (auto loans, personal loans, two wheeler loans & sales finance) by 100% in 12 months.

Transformed consumer / retail finance operations for GE Capital India into a world-class unit. Ensured industry leadership in the areas of payments, EMV and digital transformation: #1 in the payments arena with 14 customer payment options (including 10 digital options), launch of EMV card in <50% of time taken by industry, fastest time to card (40% faster than competitors), industry's first customized statements & offers (40% growth in spends) with a massive ramp-up of digital statements, launch of digital pin. Accolades include GE Capital Asia Pacific Quality Project Award, award for customer centricity & process simplification at the GE Capital India Leadership Meet & invite as a speaker-cum-panelist at Banknet's conference on strategic roadmap for innovations in the payments landscape. Show less