Create complex data, voice and network solutions for SMB, GES, wholesale, agent, carrier, cell and enterprise customers. Design and pricing of network; 1, 10 and 100G Ethernet and OTN Switching, IPT, TCP/IP BGP IPVPN/MPLS, VoIP, SIP, TDM, Hosted PBX. AWS/Azure network, cloud solutions. Equipment, infrastructure, Ciena DWDM transport solutions

Personal Touch Dept, Personal Shopper, Sales (part-time)

Enterprise fiber & coax sales of voice, data, video services to medium/large business customers. Pricing, contracts, project management of installation of fiber services. Defines project scope and objectives, develops the work plan, schedule, budget, status reports; while coordinating members of the project team, to complete projects within timeline and budget. Conducts project meetings, responsible for project tracking and results.

* Working knowledge of all aspects of Zayo’s OSP processes, including: * OPS construction, site preparation and permitting, OSP testing and acceptance standards * Google Earth and various fiber mapping platforms * RFP process, budget forecast, tracking and report * Establish and maintain OSP work schedules in alignment with project(s) requirements * Recommend OSP construction firms and initiate contract negotiations * Timely reporting of project status, provide status reviews and escalation to prevent date slippage * Provide real time direction to support personnel (internal & external) to insure project timelines and contractual commitments are met. Communicate & escalate contractual, technical or scheduling requirements that are in jeopardy. * Solicitation of permits, rights of way, easements and negotiations for 3 party conduit. * Project manage implementation, manage escalations

Generates opportunities with Partner Channel sub-agents by acting as the independent point of contact and liaison with Verizon - XO Communications. Drive new sales and revenue growth by supporting proposal creation, communicating and strategizing marketing initiatives, partner training, pricing materials, quotes and contracts to help drive new sales and revenue growth. Was at 300% of quota within 4 months. Core products include: HPBX, DIA, SD WAN, MPLS, Ethernet P2P, IP Flex w/VPN, SIP, Contact Center, Dark Fiber, Long-haul, AWS, Azure, IBM Cloud and BAE Security Services. Project manage implementation, manage escalations.

Project managed fiber builds in both the retail and wholesale markets for a major telecom carrier; organized sales, field engineering, design, OSPFM, permits, customer to bring fiber to FTTX, GPON. Liaised between telecom carrier, customer and field engineering. Created and implemented project tracking system for field engineering/site survey/CAD projects; achieved customer requirement of 48-hour timeline.

* Learning Training & Development, Manufacturing, Quality and Service Group – Utilized PMBOK/PMI. * Identified key stakeholder project objectives and requirements to develop training. * Ensured assigned individuals executed the identified and assigned tasks and provided appropriate tracking and reporting per plan. Provided in-depth analysis of project; lessons learned and historical reports incorporated into future project plans. * Heavy calendar scheduling, Excel and organizational skills.

* Responsible to manage and develop new business for 72+ existing corporate and convention accounts sales and service. Increased business from 40% to over 140% within six months. Develop and prospect new accounts, add to business portfolio. Contact customers via telephone, in-person, and email. Work closely with Operations to manage customer’s needs. Maintain contact database, activity reporting and sales forecasts.

Prospected, developed and acquired new small and medium business customers for broadband internet and video services. Maintained contact database, activity reporting and sales forecasts. Promoted company at trade shows and industry events. Coordinated with other departments; Engineering, Construction and Operations, and project managed to complete new installations. Created project management group, included different departments to develop installation processes. Developed best practices for new service installations.

Sales, marketing and service consultant to Multi-Dwelling units, Indirect Retailers to promote CenturyLink products and services.Sales, marketing and service consultant to Multi-Dwelling units, Indirect Agents and Best Buy stores to promote and sell CenturyLink products and services. Territory included; Greater Seattle, Mercer Island, Bellevue, Issaquah. Negotiated and managed contracts. Consistently achieved 115% of quota.

Sales support, project management and service delivery for large, complex telecommunication solutions for major account customers. Identified and executed account strategy for existing accounts, with focus on continuous improvement, provided excellent customer experience, support and retention. Engaged in RFP/RFI process, complex pricing, contracts, order implementation, provisioning, design, project management, and billing management. Provided voice and data solutions, including all aspects of design and pricing; Ethernet, Fiber, CPE, Managed Services, Cloud, Web Hosting and Security Services. Project Manager for implementation and construction for cell sites. Achieved monthly revenue objectives of over 100% each month. Subject Matter Expert (SME) in multiple products (including advanced service features and complex products), ordering processing, systems, contracts, retention, complex pricing and billing. Developed and delivered training material for Qwest products, services, procedures and systems.

* Working knowledge of all aspects of Verizon 5G Fiber, OSP processes, including: * OPS planning and permitting, Franchise Agreements, OSP testing and acceptance standards * Google Earth, FIM, 3-GIS, and various fiber mapping platforms * RFP process, budget forecast, tracking and reporting, solicitation of permits, rights of way, easements and negotiations for 3 party conduit, and joint carrier construction, construction process * Multiple vendor management, contracts * Timely reporting of project status, provide status reviews and escalation to prevent date slippage * Provide real time direction to support personnel (internal & external) to insure project timelines and contractual commitments are met. Communicate & escalate contractual, technical or scheduling requirements that are in jeopardy. Project manage implementation, manage escalations. * Attend multiple SDOT PCO and MOA review meetings/month, SCL meetings, WSDOT and other municipality meetings. Coordinate and lead numerous vendor meetings/month.