International Account - Travel Specialist

* Provides information about products and services, assist customers with technical concerns and obtain details of complaints through ticketing system. * Keeps record of details of inquiries, complaints, and comments, as well as actions taken. * Resolves customers concerns by providing solutions, refunding money, and compensations. * Checks to ensure that appropriate changes were made to resolve customers' problems. * Contacts customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. * Moderate Forum for social games. * Subs Community Manager's in moderating social sites to sustain continuous workflow. * Refer unresolved customer grievances to designated departments for further investigation.

* Enforces rules to keep the board a friendly place. * Attends to concerns brought up by members through post and personal messages. * Create Game and Forum guides for members reference. * Monitors and makes decisions regarding content and the direction of threads. * Move's/ Close's/ Pin's and Merge's discussions from one section to another to keep topics organized.