* Utilizing programs such as Forescout, Computrace, and Absolute to encrypt, protect, and restore data from cloud server * Using imaging software such as DDP and SCCM to bind and allocate new employees * On call service using 24-hour schedule monthly assisting clients telecommunicating diagnostics * Diagnose network issues regarding IT infrastructure to ensure optimal network performance * Working with VMware horizon, active directory, Dell and Mac encryptions for over 5,000 employees * JAMF and JIRA usage for external and internal clients dealing with MacOS and Windows * Communicating and generating reports to supervisors with potential issues that are from imaging * Help desk responsibilities to assist clients with hardware/software related liabilities Show less

* Efficiently served pre-selected items for customers while recommending new options * Ability to endorse food and beverage to up-sell to customers that fit customer preferences * Maintained professional composure under heavy volume of consumer through 7-hour shifts

* Operated Microsoft Excel in order to track and report data of SIM cards within organization’s auditing system * Created reports with the application of Microsoft Power Point to present to supervisors and executives * Generated reports utilizing Microsoft tools for manager and team to review and revise * Analyzed important business data using Google Analytics and advanced data manipulation tools * Interacted with IT Team to design/improve data architecture affecting the infrastructure of organization * Show less

* Proactively test, implement, manage, and maintain data from APIs and production implementation * Knowledge of Database to efficiently navigate SQL, perform queries, execute commands, and run scripts * Usage of Jenkins to build, test and deploy software scripts to the console output * Communicated with clients world-wide using Salesforce, SAP resolve, and Jira * Work with BlackLine application involving data imports, import definitions, data templates * Handle incoming support inquiries to assess and troubleshoot client technical issues * Analyze data in support of proposed projects, business cases, and system requirements Show less

County of Los Angeles implementation of iVOS as a platform solution for claim administration, risk management, claim administration, safety investigation and legal case management for maintaining millions of claims.-Used IVOS and JIRA to review issues for LA County involving government data and user demographics/ errors-Created CSV Excel reports using VLOOKUP and Pivot Tables that transferred script data from SQL server via Oracle-Collaborated with Business Analysts and Data Engineers to troubleshoot and validate database architecture by using SQL to improve consistency-Usage of Ad-hoc to run query scripts, open and analyze LA County files and track data to troubleshoot errors- Performed UAT testing (M3) for Ventiv's iVOS infrastructure to assure stable and efficient performance-Presented to LA County with potential issues and errors regarding iVOS application with necessary code changes, service requests and enhancements-Replicated application issues relating to data preprocessing, data conversions, data migrations, code changes, and new builds Show less