ServiceMaster Contract Services Mercia is dedicated to the professional daily cleaning of offices, retail premises, medical centres, schools, factories and commercial premises in Birmingham, Coventry and East / West Midlands. .A professional approach to our customer's specific cleaning requirements is the key to our success. Above all, regular visiting and inspection of all our contracts ensures the closest attention to detail, which of course means total customer satisfaction.

• Self employed consultant specialising in Sales Training and Development, Interim Sales Management and Customer Relationship Management Systems.• Sales force performance improvement and turnarounds. • Resource optimisation, sales strategy planning & implementation. • Sales force restructuring during mergers, acquisitions and reorganisations. Recruitment & selection.• Sales and Management training TNA, design, delivery & coaching

> Overall responsibility for sales & marketing functions of recently formed 3M Specified Products Group, combiningFlooring, Window Film, Concrete, Lighting & Fire Barrier Products. • Managed a national key account sales force. • Given additional responsibility for launch & introduction of unique product into existing light industry of high strategic importance. • Qualified as a finalist in the worldwide 3M Sales & Marketing Professional Recognition Award Programme. • Increased sales by 25% via key users and multiple distributing channels.• Improved return on advertising promotion and marketing budget, through clearer focus and direction.

• Developed led & managed a newly formed national team of key account managers, selling flooring products into the specification market. • Ensured business growth via targeted key end users including OEM’s & multiple distribution channels. • Pioneered development & successful introduction of new product to provide accelerated sales growth through retail market segment.• 1995 winner of UK Sales & Marketing Professional Recognition Award Programme

• Researched & developed on a project basis, business opportunities within the specification market place. • Created a new Flooring Products group gaining significant business growth, in particular within high street banking & shopping centres. Adopted across 3M Europe.

• Produced & implemented training & development plans for individuals across a number of business units.• Ran training workshops in a variety of skill areas as well as providing field coaching to various sales teams• Received training award for devising a well received new salesperson induction programme

• Responsible for management & development of regional sales team, ensuring achievement of sales targets & objectives in line with the groups business plans. • Implemented & managed significant change within sales force structure & focus resulting in more end user sales.• Achieved sales growth resulting in region obtaining Premier Sales Club status for 2 consecutive years.

• Managed 2 sales & distribution operations at Curdworth & Warrington. • Ensured growth & development to company’s strategic plan by implementing and monitoring key personnel action plans. • Created & developed specialist machine sales group resulting in significant sales growth of capital equipment machinery to large national contract cleaners & high street multiples.

• Sold 3M building service trade products through key distributors, contractors, local government & health authorities. • Over achieved against sales targets year on year. • Gained largest single end user order world-wide within 3M using a unique approach resulting in a nation-wide sales campaign & significant sales growth