* Developed and actualized customer service initiatives to decrease wait times. * Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Improved operational efficiencies while managing customers’ requests. * Helped large volume of 50 customers every day with positive attitude and focus on customer satisfaction. * Answered customer telephone calls promptly to avoid on-hold wait times, decreased hold time by 85%

* Processes to be established and implemented and maintained * Managing of releases across development, QA, pre-production / staging and production environments * Full server management of complete online platform located locally at Multichoice, as well as at DStv Digital Media’s UK datacentre * Software, hardware and technical aspects of release management * Software, hardware and technical aspects of server management * Microsoft Server Technologies * Specifically Microsoft IIS (Web server) * Microsoft SQL * VMWare vSphere advantageous * Open Source Operating Systems and Application Technologies * Linux (RedHat, Suse, Ubuntu etc) * Tomcat or other Application Servers * Database Technologies (MySQL and others advantageous) * Clustering and Load Balancing * Various FileSystem options (GFS etc) * Knowledge of Radware app director technologies or other Load Balancing tech is an advantage * Project management knowledge * Information sourcing * Planning and time management

* 1st and 2nd line technical support to the IT department, call logging, incident escalations, 1st and 2nd line technical desktop and Network support, General IT support to the company and monthly reporting * Identifying, diagnosing, and resolving problems for users of the mainframe, personal computer software and hardware, provide one-on-one end-user problem resolution over the phone * Analysing network related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution, installing, maintaining, and troubleshooting the Local Area Network (LAN), Wide Area Network (WAN), data communications, microcomputers and all peripheral equipment * Working twelve hour shift on schedule working both night and day shifts Show less

* Troubleshoot hardware, software and network operating system * Be familiar with all hardware and software * Be familiar with network operating system * Provide orientation to new users of existing technology * Train staff about potential uses of existing technology * Train staff about new and potential use * Provide individual training and support on request * Provide recommendations about accessing information and support * Maintain current and accurate inventory of technology hardware, software and resources Show less

* Increase revenue and growth of the publication. Canvass new private advertisers * Deliver good quality customer service * Knowledge of product offered and service, External competitions * Technical and commercial procedures * Computer systems and department rules * Sales strategy and auctioning

* Troubleshoot hardware, software and network operating system * Be familiar with all hardware and software * Be familiar with network operating system * Provide orientation to new users of existing technology * Train staff about potential uses of existing technology * Train staff about new and potential use * Provide individual training and support on request * Provide recommendations about accessing information and support * Maintain current and accurate inventory of technology hardware, software and resources Show less