Katie Ifergan

Katie Ifergan Email and Phone Number

Training Manager @ Daily Harvest | Customer Experience @ Daily Harvest
new york, new york, united states

Katie Ifergan's Contact Details

Katie Ifergan personal email

Katie Ifergan phone numbers

Katie Ifergan's Current Company Details

daily-harvest.com

Daily Harvest

Training Manager @ Daily Harvest | Customer Experience
new york, new york, united states
Website:
daily-harvest.com
Employees:
225

Katie Ifergan Work Experience Details

  • daily-harvest.com
    Care Training Manager
    Daily Harvest Sep 2023 - Present
    New York, New York, United States
    Developed and launched customer experience training programs, reducing onboarding time by 25%Led Care team equipping them with the tools and resources to provide exceptional serviceAnalyzed KPIs, tracked queue volumes, and identified emerging trends in customer inquiries
  • daily-harvest.com
    Care Senior Content Specialist
    Daily Harvest May 2021 - Sep 2023
    New York, New York, United States
    Authored customer-facing content, FAQs, chatbot, and macros, ensuring consistency with brand voiceCollaborated with Product and Marketing teams reducing customer escalations by 15%Leveraged customer feedback to identify emerging issues and optimize content strategies
  • daily-harvest.com
    Care Associate
    Daily Harvest Apr 2020 - May 2021
    New York, New York, United States
    Delivered exceptional omni-channel customer maintaining a CSAT rating above 90%Mastered internal platforms and systems delivering efficient support while meeting all KPIsHosted cross-departmental Care shadow sessions
  • daily-harvest.com
    Community Giving Manager
    Lagunitas Brewing Company Mar 2018 - Apr 2020
    Chicago, Illinois, United States
    Facilitated 200+ nonprofit fundraisers annually, driving community engagement and impactManaged event budgets, ensuring all expenses were tracked and stayed within financial limitsCompiled post-event reports summarizing outcomes, attendance, revenue, and feedback
  • daily-harvest.com
    On-Site Marketing Coordinator
    Lagunitas Brewing Company Nov 2016 - Mar 2018
    Chicago, Illinois, United States
    Delivered engaging and informative brewery tours, transforming attendees into brand advocatesTrained and evaluated tour guides, ensuring high-quality experiences and consistent messagingDeveloped and led educational beer classes to deepen appreciation for Lagunitas products
  • daily-harvest.com
    Studio Manager
    Corepower Yoga Jun 2015 - Nov 2016
    Chicago, Illinois, United States
    Increased studio membership and retail sales by 10%Led 200 Hour Yoga Teaching Training programMaintained health and safety studio standards and cleanliness
  • daily-harvest.com
    Lead Trainer
    Yolk Jul 2010 - Jun 2015
    Chicago, Illinois, United States
    Developed Yolk training manual and employee handbookTrained and evaluated all incoming servers Maintained employee retention KPIs
  • daily-harvest.com
    District Manager
    Homemade Pizza Company Aug 2008 - Jul 2010
    Chicago, Illinois, United States
    Increased multi-unit store revenue by 15%Oversaw East Coast new store openings Authored Store Operations Manual and Training Materials to train store managers and team members

Katie Ifergan Education Details

  • daily-harvest.com
    Iowa State University
    Hotel Restaurant And Institution Management

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Frequently Asked Questions about Katie Ifergan

What company does Katie Ifergan work for?

Katie Ifergan works for Daily Harvest

What is Katie Ifergan's role in his/her workplace?

Katie Ifergan's role in his/her workplace is Training Manager @ Daily Harvest | Customer Experience.

What is Katie Ifergan's email address?

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What is Katie Ifergan's direct phone number?

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What schools did Katie Ifergan attend?

Katie Ifergan attended Iowa State University .

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Katie Ifergan has skills like Customer Service, Team Leadership, Facebook, Social Networking, Social Media, Marketing, Microsoft Excel, Event Planning, Event Management, Wordpress, Time Management, Mac, and Os X.

Who are Katie Ifergan's colleagues?

Katie Ifergan's colleagues are Harvest Publicschool, Isabel Guerriero, Faustino Franco, Joey A., Patrick Gregory, and Red Wine. and Shreshth Goyal.

Who are the industry peers of Katie Ifergan at other companies?

Katie Ifergan's peers at other companies are Hallie Bonnar, Dominic Bergquist, Sean Obrien, Sean Mcgoldrick, Teresa Whisenhunt, and Brittany Hackman, Mba. and Albert Eisele. Katie Ifergan's peers at other companies are Hallie Bonnar, Dominic Bergquist, Sean Obrien, Sean Mcgoldrick, Teresa Whisenhunt, and Brittany Hackman, Mba. and Albert Eisele.