Licensed Pharmacy Technician with 2 years of experience in retail pharmacies. Recognized for ability to efficiently dispense and package prescriptions with 99.5%+ accuracy. Proven record in implementing processes that improve overall productivity. Provide superb customer service that ensured a 12% increase in client retention and loyalty in Q2 2021. Handled Treatment Authorization Requests (TAR) and Service Authorization Requests (SAR) as well as performed billing procedures, accurately handling and recording cash flow Streamline data management procedures by reducing the number of categorical inputs, which reduced administrative work time by 47% Provide outstanding customer service, building rapport that has driven client retention by 18% Oversaw inventory levels, implementing a new process that ensured 100% stock availability while increasing inventory turnover Commended by pharmacy manager for efficient and accurate skills in dispensing and calculating medication dosage

Interviewer with 6 + years of customer service experience conducted phone interviews with locals in order to conduct geographical research for the university. Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction Collect source data such as customer names, addresses, phone numbers, geographic information for over 1000 customers and enter data into customer service software Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channel

* Cultivated long-term relationships with over 60+ clients by addressing needs and providing excellent customer service. * Communicated with customers across a variety of channels such as Zoom, Hangouts, Skype, and other digital platforms. * Maintained high levels of product knowledge to convert casual shoppers into customers and increase sales by 22%. Worked with multiple clients simultaneously to address their specific needs, while managing store tidiness and tending to cashier duties.

● Assisted in tracking and executing sales trade plans with direct customer engagement while managing multiple customers accounts administrative and sales tasks with a 90% success ratio. ● Learnt several new software (Edge, Prism, Tandem, Sous, and Avaya) in 3 weeks (average training time of 6 weeks) and assisted customers and managers with complex product issues. ● Respond to product receiving and pricing inquiries ensuring accuracy and timeliness.

* Covid-19 Coordinator with strong Microsoft 364 skills. Responsible for scheduling and organizational skills to handle weekly COVID test administration and records management for their unvaccinated employees in this onsite role at a distribution center in Perth Amboy. * Schedule and coordinate meetings, appointments, and covid testing arrangements for supervisors and managers, and over 600+ employees * Assisted new employees with onboarding training, ensuring all application forms were filed correctly and that employees understood company health benefits package * Collaborated with other covid teams to provide consultative guidance to employees regarding CDC protocol and company standards. * Manages and organizes employee HR files * Recognized as the first point of contact; coordinates with Corporate HR Operations, management, and employees in order to effectively communicate company decisions and resolve any covid related conflicts