Kathleen Tonar

Kathleen Tonar Email and Phone Number

Contact Center | Customer Service Professional Seeking New Opportunity

Kathleen Tonar's Contact Details

Kathleen Tonar personal email

n/a

Kathleen Tonar phone numbers

Kathleen Tonar's Current Company Details

Contact Center | Customer Service Professional Seeking New Opportunity

Kathleen Tonar Work Experience Details

  • Sales Support
    Henry Schein Dental Sep 2015 - May 2017
    West Allis Wisconsin Usa
  • Specialty Travel Sales
    Frontier Airlines Jul 2009 - Mar 2015
    Milwaukee
    As part of an elite group offered excellent customer service skills, always looking for win-win solutions and the ability to resolve complex issues. Answered incoming calls, created contracts for large groups, issued/exchanged tickets, answered emails and assisted with departmental duties. As a skilled agent, I was provided with a complete set up of company equipment to answer calls and perform all official job functions independently while working from home.
  • Specialty Travel Sales
    Midwest Airlines Jul 2006 - Jul 2009
    Greater Milwaukee Area
    As part of an elite group offered excellent customer service skills, always looking for win-win solutions and the ability to resolve complex issues. Answered incoming calls, created contracts for large groups, issued/exchanged tickets, answered emails and assisted with departmental duties. As a skilled agent, I was provided with a complete set up of company equipment to answer calls and perform all official job functions independently while working from home.
  • Contact Center Supervisor
    Midwest Airlines Feb 2005 - Jul 2006
    Greater Milwaukee Area
    Performed monthly performance reviews with a team of 25 CSRs. Monitored call center operating systems such as Lucent, TCS, VRU, etc. Remained current on company procedures, policies and industry mandates.
  • Reservations Lead Agent
    Midwest Airlines Jun 2004 - Feb 2005
    Greater Milwaukee Area
    Assisted agents with policies/procedures by offering solutions. Handled escalated calls.
  • Ticketing Support Specialist
    Midwest Airlines Jan 2004 - Jun 2004
    Greater Milwaukee Area
    Processed all types of ticket requests, complete daily sales report and assisted agents with ticketing questions.
  • Reservations Sales Agent
    Midwest Airlines Aug 2003 - Jan 2004
    Greater Milwaukee Area
    Handled incoming calls, booked reservations, processed exchange and answered travel questions. Remained current on company policies and promotions.
  • Customer Service Representative
    Midwest Airlines Sep 1993 - Aug 2003
    Greater Milwaukee Area
    Assisted passengers with ticketing, flight and baggage check-in. Communicated information to flight crews at departure and on arrival. Provided customer service at the airport to insure that flights departed on time.

Kathleen Tonar Education Details

  • Travel Learn Ltd
    Travel Certification
  • Edgewood High School
    Diploma

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Frequently Asked Questions about Kathleen Tonar

What is Kathleen Tonar's role in his/her workplace?

Kathleen Tonar's role in his/her workplace is Contact Center | Customer Service Professional Seeking New Opportunity.

What is Kathleen Tonar's email address?

Kathleen Tonar's email address is ka****@****hpi.net

What is Kathleen Tonar's direct phone number?

Kathleen Tonar's direct phone number is +141455*****

What schools did Kathleen Tonar attend?

Kathleen Tonar attended Travel Learn Ltd, and Edgewood High School .

What is Kathleen Tonar's role in his/her workplace?

Kathleen Tonar has skills like Customer Service, Sales, Time Management, Quality Assurance, Escalation Resolution, Phone Etiquette, Conflict Resolution, Ticketing Systems, Travel Arrangements, Performance Management, Airline Ticketing, and Filing.