Proven professional with extensive experience at Humana, adept in multitasking and problem-solving.Skilled in leveraging organizational skills and customer relations to enhance operational efficiency andservice quality. Demonstrated success in project management and process improvement, achievingsignificant efficiencies.Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyzedata, develop strategies, and provide solutions to complex problems. Seeking to leverage skills andknowledge to contribute to team success.

• Perform bailouts for Medicare Enrollment Compliance Teams• Review and process approvals and rejections • Provide feedback and mentoring for associates on rejected letters• Utilize Mentor Database for process improvements and or corrections when found or needed• Review end to end processing of disenrollment's and cancellation requests • Review metric dials for system errors or associate errors • Implement compliance metrics met for metric dials• Identify trends for potential errors from dials

• Collaborated with management on a daily basis for inventory reports and scheduling of teammates• Assisted Work Content Specialist with internal audits• Processed escalated issues for internal and external customers pertaining to request within compliance• Collaborated with Supervisors, and various departments on escalated disenrollment issues and special projects• Researched inquiries and processing Member request• Reviewed and approve disenrollment, cancellation and saved letters for team members• Certified SME for disenrollment and limited term associates• Assisted leadership with Greenbelt projects• Assisted other departments (bailout, creditable coverage, Power of Attorney documents, Consents)• Conducted team meetings and huddles• Provided feedback in written and oral communications• Exceeded department standard and goals • Reviewed preliminary investigative research for possible Section A cases for cancellations and disenrollment's• Processed disenrollment and cancellation request from Members and agents

• Researched and resolved billing issues• Facilitated meetings with setup of agendas along with detail reports• Engineered and monitored repayment plans for delinquent accounts• Recognized foreseeable potential errors while finding alternative solutions• Originated the repayment plan options to retain Membership