Business and Technology leader with over 10+ years of industry exposure in IT service delivery, IT service operations, project management and coordination, product management and business analysis in large scale enterprise level organizations. Efficiently understands the client requirements, business processes and objectives. Manage and Implement the changes and enhancements in the products to delivery with assurance in quality and customer satisfaction while strictly adhering to the Service Level Agreements. Active engagement in bridging the gap between the business and the IT teams enhancing customer experience through new systems and improved business processes. Conscientious team leader with superior execution skills, consistently producing strong results with a high degree of integrity, dedication, and organized communication skill. With the dexterity to handle a high level of complexities with changing priorities