* New Client Implementation and on-going maintenance * Create, maintain and distribute Client Standard Operating Procedures & Profiles to overseas offices & to clients * Grow and develop Supplier Management volume & revenue * Enforce procedures and Corrective Action Plans * Monthly on-site visits with clients to review account performance & expectation * Create & maintain financial access databases to manipulate data for internal & external reports * Prepare Excel reports & PowerPoint presentations for Client Quarterly Business Review * Analyze and provide performance reports for management and clients * Coordinate with foreign countries & local offices to manage synchronized, seamless shipment transits which include Order Management, Freight Forwarding, NVOCC, and Customs House Brokerage & Door Delivery * Train clients, new employees and sales staff on the UPS SCS Global Tracking System & the Supplier Management Product * Team liaison for new reports, systems and projects * Customer Service to 16 internal & external customers including 4 of the Top 10 Supplier Management accounts

* Coordinated requirements for new and existing applications, assisted in testing (both through technical and UAT Testing). * Provided training plan development to offer support for users. * Identified key barriers/core problems and applied problem-solving skills to deal complex situations. * Controlled the completion of projects and assignments, including planning, assigning, monitoring, and reviewing progress and accuracy of work, and evaluating results. * Collaborated with the project team to manage project scope and timeline, from conception to implementation. * Provided liaison services between functional user and technical systems groups in the development and modification of typically complex information systems. * Defined user business requirements and assured they are appropriately addressed in application implementation. * Developed specifications and test plans associated with system development or modification * Provided ongoing user support including troubleshooting and resolution of more complex system issues

* Coordinated and facilitated work sessions with business partners and Information Technology groups. * Executed the collection, analysis, design and documentation of business functions. * Charted business partner’s relationships across multiple business functions to align technology solutions with strategy. * Provided support to users of supplier management purchase order system. * Researched and resolved escalated issues while providing supporting documentation. * Identified business needs of highly complex projects and validated that the solution fits within the long term business vision and strategy. * Developed project work plans to ensure accuracy, effectiveness, thoroughness, and consistency with the business vision and strategy. * Subject matter expert on urgent, high visibility, high profile, and strategic projects. * Strengthened team members in the understanding of the project domain and to improve performance capabilities and increase competencies.

* Handled escalated client complaints * Maintained client records * Processed monthly reports through access databases for senior management * Resolved issues acquired via the National Complaint Line

* Maintained records of controlled documents issued in the region * Distributed and amended procedures established by the UPSSCS Quality Management System * Compiled data on client complaints, subcontractor failures and other quality measures relating to Client Satisfaction * Produced custom client reports * Created Excel Spreadsheets, Power Point Presentations and Access Databases * Updated the UPS SCS Tracking System & distributed daily reports to clients * Created / Updated client profiles, procedure manuals and rate quotes on company intranet * Prepared rate quotations for presentation to Client * Maintained rate matrix on company home page * Network with overseas office with shipment management * Worked with clients to meet requirements and deadlines in reporting matrix * Back up to sales when out of office in customer service capacity * Troubleshoot systems errors

Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico under the names of Macy's, Bloomingdale's, Bloomingdale's Outlet, Macy's Backstage and Bluemercury, as well as the macys.com, bloomingdales.com and bluemercury.com websites. Bloomingdale's in Dubai is operated by Al Tayer Group LLC under a license agreement.