DriveWhip, a compact rideshare vehicle leasing startup with approximately 70 employees, specializing in providing comprehensive vehicle packages, including rideshare-required documents, insurance, and registration, at competitive weekly rates for rideshare drivers Recruited to enhance and expand the onboarding process, with a focus on elevating the conversion rates of driver acquisitions from rival leasing programs Developed and implemented a revamped onboarding protocol in 2 years that: Altered budgeting strategies resulted in a profitability increase of approximately 30%, while expenses were reduced by 15% increased driver-acquisitions by 30% in one year Created employee database with 4500+ driver interactions and developed KPIs for improved business performance Initiate and lead communication with senior management to devise more strategic initiatives /business ventures

As an Office Administrator, I manage phone calls and communicate withpatients. I screen patients and schedule patient appointments. I verify andsubmit authorizations and collect patient payments. I organize and fileconfidential patient information and paperwork. I submit the payroll andquestions. I maintain a clean and presentable office environment. Isuccessfully updated all patient accounts within two months of employment.

In this position, I managed the daily operations of a 20-person customerrelationship management team. I controlled the ticketing system and queuedmanagement software applications. I corresponded between team members andHuman Resources and offered training on directions and administrativepolicies. I identified and tracked driver behaviour trends and anomalies bydeveloping SQL application queries. I organized team events to improvemarketing and brand strategy quotas. I performed 1:1 with team members todiscuss metrics priorities and growth. I collaborated with state and localmotor vehicle organizations about training and licensure. I delivered IThelp desk support to company personnel. I created training resources foremployees. I processed accounts receivable and team payroll. I improved thedriver process by developing a performance model using business process reengineering methods, leading to global process implementation and promotion.I received a promotion from Greenlight Expert I to Greenlight Expert II andultimately Customer Relationship Floor Manager. I assisted in thedevelopment of an express lane for drivers which was scaled across thenation.

As a Sales Consultant, I monitored the logistics and equipment inventory. Iacted as the primary point of contact for customer account managementconcerns. I controlled call flow and addressed customer technical supportneeds. I augmented profits by negotiating and closing agreements. Iestablished valuable professional relationships with key accounts,customers, and stakeholders. I forecasted key account metrics and preparedaccount status reports. I was recognized as the top Sales Consultant forsurveying over 70 potential customers daily within the surroundingcommunity. I introduced new membership and marketing strategies to increaseclient base. I increased interactions and accounts by creating innovativesales protocols and procedures.

I conducted the recruitment and selection of qualified candidates. I trainednew employees to increase productivity and efficiency. I performed consumerevaluations to identify the ideal option for customers. I negotiatedcontract and payment options for customers. I directed the accountmanagement payment process for new clients. I was awarded as the Top Trainerby focusing on intake volume quota for over 150 resulting in up to threedaily sales. I supervised and developed two Sales Consultants allowing themto take on their own teams.

In this position, I acquired the equipment necessary for the project andsetup laboratory equipment. I assisted in laboratory analysis, quality control, and data management. I developed evaluation tools. I collected andanalyzed data and compiled data for progress reports. I provided all datafor the Supervisor. I reviewed and edited data to ensure completeness andaccuracy. I summarized project results and prepared progress reports. Iprepared articles, reports, and presentations. I entered over 30 Men-Take-10Prostate Cancer Screening exam results into excel spreadsheets for long-termdata mining.

Used several molecular biology and genetic epidemiological techniques to determine the association between single nucleotide polymorphisms and prostate or breast cancerPerformed DNA isolations from blood and cancer tissue samples Analyzed DNA quality and quantity using the Nanodrop

Analyzed VO2 maxes and pulmonary responses of various patients Generated graphs comparing the correlation of obesity with VO2 maxes Monitored healthy arterial blood flow against/obstructed/constrained blood flow

As a Cybersecurity Intern, I designed and built web templates for federalcybersecurity websites. I performed the recruitment of potential internshipcandidates. I updated databases for current and incoming Interns. Imaintained records management, documents management, and inventory systems.

Assessed nesting sites of overwintering ants Identified queen: worker ratio within various coloniesCompared colony size in correlation with nesting vessel