Utilizing a service ticket queue to diagnose, troubleshoot and repair Apple hardware and software issues, using methods ranging from modular part replacement to in-depth software troubleshooting. Extensive hands-on repair of MacBook, iMac, and iPhone hardware.

Consumer Services Advisor & Answers Desk Technician is an extremely versatile role within Microsoft Retail stores. My responsibilities are to recommend and perform services and/or repair for customers based on their technology needs, selling services such as Office, Microsoft Complete and Microsoft Assure, and creating personalized experiences that create raving fans of the Microsoft brand.At the Microsoft Answers Desk, we support a vast array of technology, either created by Microsoft or otherwise. Because Microsoft creates software for nearly every platform, it's necessary to maintain working knowledge of every major software and hardware platform in order to serve each customer effectively. Show less

Microsoft places a exceedingly high emphasis on customer experience. It is the duty and responsibility of every Microsoft retail employee to exemplify the very best that a retail experience can offer. As a Consumer Product Advisor, my day-to-day responsibilities include evangelizing Microsoft’s wide array of products, building customized customer technology solutions, diagnosis and repair of both hardware and software problems on all types of personal computing devices, including OEM PC’s, Surface, Windows Phone, Android, iOS, and Microsoft Band, and maintaining expert-level knowledge about consumer technology trends, recent releases, and Microsoft products and services.I also take advantage of opportunities to expand beyond my usual role, by coaching and training my peers and new employees, strengthening the community arm of our store through in-store workshops and offsite events, and actively participating in the business-to-business sales team by generating leads and driving direct business sales. Show less

At Best Buy Mobile, our focus was on mobile device sales and activations, including iPhone, iPad, Android phones and tablets, and Windows Phone. Extensive knowledge of all mobile platforms and cellular carrier plans was essential to our success. The Assistant Manager’s duties included leading and coaching a diverse sales team, while simultaneously developing employees to fulfill their maximum potential, and driving profitable growth through strategic use of reporting tools and driving high-margin sales. Other duties include large-scale inventory management, shipping/receiving product in accordance with company expectations, merchandising and store presentation, and other day-to-day operations such as scheduling and cleanliness. A positive, energetic, and team-based attitude is required to be successful here. Show less

TechWHIZ is a home based business that I built with two of my close peers. Our services included computer troubleshooting and repair, home network management, home technology consultation, and personalized training with consumer electronics. Day to day operations included, but were not limited to: bookkeeping, marketing, customer relations, scheduling and maintaining general knowledge of the technology space. Being the owner of TechWHIZ required me to be extremely punctual, organized, and focused on making every situation a success. Show less

* Managing network and technology infrastructure for small-to-medium businesses in the Puget Sound region, in addition to end-user consultation and support. * Service management including, but not limited to: * Operating Systems * Windows 7, 8.1, & 10, Windows Server 2008 * 2016, macOS, macOS Server, iOS, Android * Windows Server Services * Active Directory, Group Policy, DHCP, DNS, DFS * Networking Hardware and Firewalls * Watchguard, Cisco, Ubiquiti, HP * Cloud & on-premise software licensing support and management * Office 365, Adobe Teams, Dropbox * NAS Hardware * Synology, QNAP, Drobo * Virtualization Technologies * Hyper-V, VMWare * Telephony * 3CX, OnSIP * Remote support * Microsoft Remote Desktop, Teamviewer, Kaseya, ConnectWise Control, Splashtop * Ticketing and documentation * ConnectWise

* Managing and training new workers * day and night shifts * Counting cash, checking paperwork * making sure that no money is missing or added * Cleanliness, food preparation * regularly completed tasks to certify that food was safe to eat * Customer Service * always making sure that customers wanted to come back

As an IT Team Lead, I prioritize the development of my team members, constantly pushing them to exceed expectations and reach their full potential. By driving a security-first mindset and continuously seeking out improvements through scripting and automation, my team consistently beats metrics and delivers top-notch results. Above all, I believe that putting the team first is key to achieving success and fostering a collaborative and positive work environment, while simultaneously delivering world class service and exceptional value for our clients. Show less

* Escalations and high-level technical resource for Service Team- Sales Engineering for quarterly client service reviews- Scripting and automation engineering * reduced bloat and optimized existing scripting and automation back-end, overhauled existing automation process, built automation and scripting training content for team.- Large-scale deployments * engineered solutions for large software deployments, developed purpose-built automation tools to facilitate.- InfoSec Incident Response Lead * led multiple security incident responses, developed formalized process for responses Show less

Executing and implementing IT policies, deployments, and procedures at scale across the enterprise. - Maintaining a secure ITAR and EAR-compliant environment.- Driving on-site IT logistics, including sourcing, procurement, imaging & deployment.- Supporting and maintaining a variety of specialized software and hardware platforms, including laboratory instrumentation and manufacturing equipment.- Utilizing a queuing and ticketing system to perform triage, assess priority, and provide end-user support to maintain uptime in a high-velocity manufacturing and engineering environment.- Create and update user-facing documentation of policies, procedures, equipment specifications and locations. - Maintain and optimize networking operations, IDF/MDF management- Working closely with engineering teams to gather data and design solutions for bespoke requests. Show less

* Marketing via phone, physical mail, email, or door to door. * Management and training of painters on site. * Learning the finer points of business marketing and management.