• Delivery of high-quality proactive and administrative support to the directors of Finance, Research, Fundraising and the Deputy Chief Information Officer.• Arranged meetings, refreshments, travel and accommodation. Formulated agendas, summarised actions and proactively monitored staff progression.• Acted as first point of contact for those I support, ensuring queries were responded to promptly. Trained colleagues on contemporary processes.• Supported events by liaising with attendees and provided information, itineraries maps and directions and organised contemporary international conferencing.• Collated and prepared materials for third party conferences and meetings.• Managed the administration of invoices, expenses and purchase orders.• Contributed to directorate’s primary and adhoc duties, team meetings, team agile working and set direction on various projects, priorities and initiatives.• Assisted with the creation of monthly dashboards for team KPI reporting.• Administrative support for software license and IT asset management.

• Employed as staff officer to the Directorate of Audit, Risk and Assurance (DARA), managing and maintaining a high standard of confidential support. Supported senior management to ensure actions required by the Director were undertaken and delivered by monitoring staff performance.• Conducted research and drafted reports in direct support of the work of the DARA, including obtaining, collating and presenting material from a variety of sources and producing reports utilising graphical tables and charts under own initiative.• Managed delegated projects on behalf of the Director, requiring liaison within or outside the Directorate, processing timesheet requests, preparation of data or reports and co-ordination of activities among the Director’s direct reports.• Maintained working relationships with MOPAC and MPS officers, GLA officers, DARA clients, external partners, and other agencies and government departments. • Worked in liaison and co-ordination with the Business Support Manager and acted as lead during their absence. Managed finance, maintenance and supply operations.• Active management of invoices and diaries including coordinating arrangements for a variety of meetings, internal and external and assembling appropriate material for meetings/conferences, where some judgement is required.

• Worked within the EUXE Centre performing multiple vital and unique roles, ensuring that the centre fulfilled its remit in supporting ministers’ plans to manage the scenario of a no deal exit as well as other scenarios.• Briefing Officer: Produced various forms of briefing papers for the EUXE Centre including briefings to ministers and COBRA meeting participants.• Information Officer: First line control of all incoming communication into the EUXE Centre. Full ownership and management of the shared EUXE Centre mailbox, quickly deciphering the information for correct allocation. Produced and maintained the incident action track log and liaised with team members regarding completed and outstanding actions.• Liaison Officer: Ensured that any briefing recommendation were in line with DEFRA policy, liaising with key policy subject matter experts to ensure that the response to the situation would not affect long-term commitments and policy stance in the future.• Situation Officer: Proactively gathered information on the situation that the EUXE Centre had been tasked to respond to. Performed the vital role of informing the EUXE Centre exactly what is going on, sourcing and validating sometimes conflicting information. Daily update of the situation report providing a common picture of the situation on the ground to all Government Departments involved in the response. Consistently updated the briefing officer accordingly

• Responsible for gathering and assessing information from across the department in accordance with the Data Protection Act to determine what information was in scope and could be provided in response to handle Subject Access Requests made by members of staff or members of the public.• Responded to Freedom of Information requests (FOI) and Internal Review requests made by members of the public within statutory deadlines.• Produced various periodic reports on pending FOI requests for distribution across the wide business area overseeing performance across the department.• Managed the department’s mailbox to ensure that requests for information were logged and allocated across the department for action, and that internal queries were responded to swiftly, or allocated to a team member for action. • Managed and responded to time complaints and requested updates from colleagues across the department to ensure that responses were accurate.

• Responsible for developing strategies, policies and processes governing financial transactions. First Point of contact for all customer enquiries. • Processed (compliant) or rejected (non-compliant) transaction requests received within agreed Key performance Indicators. • Liaised with clients, CCS (Crown Commercial Service), Shared Services Connected Ltd (SSCL) and other providers regarding the Home Office transactions process and policy.• Provided advice and guidance to staff on completing a compliant transaction. • Guided and coached customers to enable them to operate self-service functionality effectively via email and telephone and in person.• Monitored transaction reports and took action to improve performance. • Dealt with work as allocated by the team leader, assisting colleagues where necessary and resolving queries from internal and external stakeholders.

• Examined passport applications for nationality and identity resolving queries.• Developed and maintained knowledge of legislation, policy, procedure and security guidelines. Actively monitored logbook and government system data.• Reception duties; greeted and directed customers by following employee and department directories. Issued instructions and booked appointments.• Dealt with customer complaints. Investigated missing and potential overdue applications relating to service failure and employing pre-emptive measures.• Examined documentation and all other presented evidence to confirm the completion of applications and identify potentially fraudulent applications.• Supported examiners, investigated case files and general admin duties.• Accounted for all due and non processed applications, created spreadsheets and reports before taking part in regular meetings to collaboratively raise issues, recommendations and ideas while analysing day/week/ monthly stats and targets for periodic agendas and service failure reduction.

• Reconstructed and updated the whole SIA registered subscribed contact list using multiple databases such as Outlook, Excel and organisation shared drive. • Updated SIA social media sites, added new data, responded to FAQ’s, handled complaints and networked with registered contractors and stakeholders.• Researched multimedia sources e.g. web and newspapers for content related to the security industry, created posts and updated the website’s news section.• Processed emails and updated spreadsheets, sent bulk letters using mail merge to approved contractors, provided updated contact info to multiple departments.• Contacted various media company’s PR department to inform them of news updates and typed errors which involved the Security Industry Authority. • Provided source material for the head of internal communications so he could update records and create weekly company newsletter’s for the organization.

• Managed and supervised student’s initial assessment tests and marked them.• Interviewed and assessed students for validation of admissions and referrals.• Managed student records database, identification and documentation. • Liaised with company director to regulate the student enrolment process.• Assisted students and the finance department with student finance operations.• Clerical and admin duties while supporting colleagues with ad-hoc tasks.• Assisted student’s needs and inquiries whether personal or academic.• Managed, higher learning enrolment events and ESOL training services.

• Greeted visitors and handled customer enquiries.• Hard/soft landscaping and gardening duties.• Recruited volunteers via telephone email and face to face.• Offered advice and guidance to volunteers. Followed up on enquires and performance related development.

• Advertised drink promotions to increase sales stock and profits.• Prepared classic and modern cocktails and other beverages in a positive and upbeat environment.• Managed cinema, restaurant and function rooms for business and social clients via telephone and face to face Correspondence.• Handled customer queries and complaints.• Developed successful marketing methods to promote seasonal offers.

• Worked in a large team serving classic and modern cocktails in a busy and extremely fast-paced establishment.• Organised entertainment shows while taking part.• Performed set dance routines while serving cocktails.

• Bar tendering, Waiting and Chef Duties. Trained and supervised staff. • Data entry and processing of stock and takings.• Managed weekly takings, banking and change orders.• Cashed up tills, (beginning and end of sessions)• Managed function rooms for business and social clients via telephone and face to face correspondence.• Used marketing strategies to improve facilities and profits.• Managed invoices and the delivery of stock.

• Demonstrated toy products to customers.• The sale of toy products on a solely commission basis.• Replenished stock.• Trained staff.• Customer Service.

• Worked as part of a team supporting the company manager.• Advised customers on all goods and payment plan options.• Tested all electrical equipment.• Customer service duties.• Replenished stock of stock.• Trained staff.

• Worked as part of a team supporting the company director.• Arranged in house and external organisation events.• Data research and entry.• Made and received telephone calls.• Sent, received and reviewed documents using fax and email.• Worked to tight deadlines.• Procured sponsorship and advertisement deals via telephone and face to face meetings.• Filing duties according to the company’s file retention policy.

• Supported the office manager.• Filed and maintained all documents, records, invoices and receipts.• Undertook computerised data entry tasks.• Managed orders from existing and new customers.• Screen printing duties on Fabric in the masses.• Composed art and pictures using Microsoft office and Photoshop and by hand.