Joshua Regan Email & Phone Number

Joshua Moore is the Shuttle Services Technology Program Manager for 128 Business Council. In this position, he contributes to shuttle operations by overseeing the technology systems used by shuttle riders and by providing customer service support to both riders and member organizations.Joshua manages a number of public-facing technologies. Most notably, he was responsible for building out the rider-facing mobile app (created by Tripshot), which provides daily schedule information, tracks all GRID and other 128BC shuttles, and delivers real-time service alerts. He is currently guiding 128 Business Council’s eventual transition to an automated fare collection system via this mobile app. Joshua also supports 128BC services behind the scenes by gathering and analyzing performance data, such as shuttle ridership, on-time performance, and fare collection; monitoring service usage; providing service information to new riders; and responding to incoming office inquiries.

Joshua started as a shuttle driver at Colonial Nissan transporting customers to and from the dealership. Within three months he had become a Service Advisor. As a Service Advisor he provided customer assistance, account management, and car maintenance advice.