HomeServe USA offers warranty repair policies and provides claims services to over 2 million B2C customers with more than 3 million service plans in North America since 2003. The business has partnered with and services more than 50 utility companies, manufacturer partner brands and service providers in the U.S. and Canada. HomeServe USA is the North American arm of HomeServe plc, a London Stock Exchange listed company in the top 200 UK companies by market capitalization.Reporting to the CEO and Board, as Chief Information Officer responsible for Technology oversight and Strategy. In this role, leading a multi year transformation initiative to innovate and re-engineer the entire platform and services, deploy new fully integrated digital e-commerce strategy, voice and data network and supporting PEGA CRM policy sales, claims and field service management application systems. This effort includes the deployment of new B2C online and mobile services including new content management system and enhanced eCommerce services to provide consumers with a seamless digital experience across all channels of communication. Coupled with innovation, is the further maturing of information security compliance including implementing policies and standards, achieving PCI and ISO certification's and evolving enterprise workflow, enterprise data management (EDW), Disaster Recovery (DR) and Business Continuity (BCP) services. At the heart of any successful en-devour is the people. Good leadership, coaching and mentoring of teams is key to further mature skill sets, and service delivery in areas of PMO, Application development, QA and IT Operations. Results of these efforts enable market expansion, support revenue growth, improve the customer experience across multi channels (call center, web and mobile), mitigate risk and will realize operational efficiencies in line with meeting the companies five year plan.

A multi-billion dollar B2B online eCommerce procurement marketplace where Federal Government, State, Local and Commercial buying organizations post, compete and award their product and services procurement needs to a bidding network of Commercially known, Minority and Veteran owned qualified suppliers.CTO, Technology Strategy, Planning and Delivery and Board Adviser Reporting to the CEO and Board, as Chief Technology Officer and Strategic Adviser. I have successfully led a multi year innovative plan to re-engineer the entire technology platform, PMO, product development and business process management teams. Results enabled multi market expansion, revenue growth, improved user experience and drove operational efficiencies.In my role, I lead the company’s strategic growth efforts by designing, developing and deploying a A B2B and B2C digital transformation program, some of which are;Epayment platform, a global B2B cloud based Oracle SOA solution with American Express to enable a trusted and secure escrow payment platform between buyers and suppliers.The Unified Marketplace, UMP is a scalable B2B Cloud based multi market, multi channel, online eCommerce procurement platform built upon Oracle Weblogic, Oracle RAC Database, J2EE technology leveraging the latest frameworks serving Government, SMB and Fortune US businesses.Cloud based Oracle, Data-Warehouse (EDW) using MicroStrategy, Business Intelligence system to enable internal and external users the ability to access a Big Data, B2B reporting portal to gain real time insight into marketplace activities as well as create custom dashboards and reports.FedBid Mobility, is an IOS and Android custom (native) mobile application enabling users the ability to securely transact on the marketplace 24x7 anywhere- anytimePCI, ISO27001, and FEDRAMP programs to achieve Information Security compliance.

Mr. Sorisi, joined B2X in 2006, as Chief Technology Officer and successfully led the design, development and deployment of the first B2B, Cloud based, global online, eCommerce marketplace platform for international and domestic procurement and fulfillment services between Asian manufacturers and US Retail procurement buyers of apparel,appliances, electronics, home goods, toys and building products. As a result of his accomplishments, in September 2007 was appointed Technology CEO and a seat on the Board of Directors. He developed over 10 patents and was instrumental in the launching of the first B2B, Global online buying and social trading platform, enabling over $500 million dollars of online commerce and was very instrumental in supporting the company's efforts for a future transaction and IPO.

Platform Learning, Inc is a National Education Company in a $6.6 billion market providing online educational services to students in grades K through 8 across the United States.Served as Chief Information Officer and was instrumental for the design, development and deployment of the first after school national online education system meeting federal government compliance and helped grow what was a $13 million dollar offline company into a $175 million dollar National Online e-Learning Service Organization. Instrumental in design and deployment of custom teacher, student and support staff eLearning and back office applications. Deployed multi data center system infrastructure which enabled the company growth from 10,000 to 50,000 members. Implemented Online Media Marketing Strategy which increased student registrations. leveraged Ad server technology, email marketing campaigns resulting in 500% increase in student enrollment nationally over 2 years. Saved $280,000 annually through negotiating and outsourcing Data Center Operations assuring system redundancy, business continuity. Implemented Business Process Management system workflow realizing savings of $800,000 annually. Process improved flow and exchange of program information, student records and billing data and improved the auditing, tracking of key program statistics required for reconciling with Local, State and Federal Agencies. Performed cost analysis of Telecom, Call Center and Tech Support Services resulting in $2 million in annual savings. Outsourced Call Center operations to SITEL offshore, outsourced Tech Support to CGS realizing $300,000 in annual savings. Implemented new business processes for forms processing division decreasing cycle time from 3 days to 1 day and also improved email processing from 2 days to same day service and re-negotiated Telecom contract which led to $450,000 in annual savings.

Columbia House Company, a multi -billion dollar online, phone, and direct mail consumer products, marketing and entertainment retailer with over 100,000 products, 4,000 employees and 12 million members. Served as Vice President of IT Operations managed Budget of $37 million responsible for IT strategy and planning.Led redesign and optimization of the companies Internet E-Commerce Site and Call Center Operations resulting in increased revenues, decreased operating costs, led the companies online Search Engine Optimization marketing resulting in increased traffic, memberships and buyers.Strategically drove change and improved business operations implementing state of the art technology across a 50 year old company with declining revenue. Efforts realized value for the company and shareholders increasing internet revenue by $30 million by re-engineering E-commerce system and increasing Call Center Operations revenue by $10 million by implementing eCRM services integrated with E-commerce systems and reduced operating cost by $12 million annually.Led design, implementation and CRM integration to i2 of Supply Chain system and warehouse management services resulting in decrease in fulfillment loss from $10 million to $2 million and improved order fulfillment cycle time from 11 days to 3 days.

Reported to the holding company and office of Chairman, Barry Diller. Member of Executive Team responsibility for strategic and managerial technical oversight for several E-commerce, B2C Business assets such as, Home Shopping Network, Ticketmaster, Precision Response Corporation and Expedia.Developed acquisition, IT integration strategy plan which led to the purchase of MVP.com, E-commerce platform which enabled the company to develop and manage eCommerce sites for other customers .com properties. Leveraged MVP.com technology asset and led the design, development and deployment of E-commerce & E-care Operations for hosted properties such as, NASCAR.COM, CBS Sports-line.com, NBA.com & NHL.com generating shared eCommerce revenues of $125 million annually. Led design and development efforts and launched new “Best in Class” Blended Media Platform to converge Call Center and Online assets. Technology platform included e-CRM, Collaborative Online Chat Support, Customer Service Email, Up-Sell /Cross Sell Enterprise Services, Inbound & Outbound Telemarketing, Online Marketing Email & Ad Server Campaigns. Led convergence of over 60 million customer contact into centralized MDM database to formulate on and off line SAS marketing campaigns stimulating revenue growth across all USA properties. Implemented Online marketing services and email campaigns using Ad Server & SEO marketing solutions Instrumental in saving USA over $4 million in annual costs by maximizing economies of scale by consolidating enterprise technology and telecom contracts and vendor Services. Negotiated over $3 million in annual global telecom savings with deeper discounts from AT&T, Sprint and MCI and decreased IT services cost by $850,000 annually by negotiating rate reductions from Cambridge Technology Partners and Anderson Consulting.

Ticketmaster (a USA Networks Company) a $4 billion+ B2C, ticketing, merchandising and entertainment management retailer – a global company processing 60 million calls and 400 million web based and offline customer transactions annually in the US, South America and Europe. Served as Vice President of Technology for Ticketmaster, where during my tenure was responsible for application development including technology planning and deployment for multiple U.S. and international operations. Instrumental in developing and deploying the companies B2C internet web site, built over 16 global call centers and 4 global data centers scaling the company over 8 years from early stage growth to a multi billion dollar global success. Instrumental role in scaling the company technology globally from its infancy stages which led to the launch of the largest ticketing and event management services company in the world. Managed a 5-year $17 million capital investment program to scale operations globally. Since the companies inception, grew the IT team from 22 to 300 IT professionals globally. Successfully hired and mentored key IT personnel saving well over $1 million in global recruitment. Designed, tested and deployed Ticketmaster.com website, one of the first profitable web sites. Designed and deployed custom eCRM transaction applications and supporting global voice & data networks and created a centralized reporting Oracle EDW database system improving global visibility into key metrics. The global system supported 4,500 internal users, over 3500 retail ticketing box office and outlet locations, global online customers all balanced over 4 strategic data centers.