Jordan Massey Email & Phone Number

Jordan was head-hunted for this position that offered a better pay structure to come back to Missouri and work from home. He took the opportunity and moved back from California to head up the 'Remote Sales Team' of 8 individuals that work from their home to cut company overhead. He proved himself by closing the company record 56 warranties (17% close rate in an industry of 15% being the highest close rate) and carrying the entire company in the month of June. He continues to fine-tune his sales team to surpass the office team. Jordan has also met and exceeded all company bonus structures.Responsibilities included:Understanding Mepco sales/payment reports.Ongoing training of sales representativesHelping to develop the visual and verbal aspects of our website.Traveling to the Pennsylvania office to train the 'Office Team' on general working functions of the Go Forte' system the company uses to track its sales.Managing and directing of company employees.Using the Go Forte' systems and understanding its general working functions.Building fast rapport with all potential clientele through impressive communication skills and phone etiquette.Developing a warranty sales bonus structure.Risk retention.Having total understanding of all warranty administrators programs and guidelines.Understanding of the TrustCommerce/EPc customer relationship for payment processing.

Jordan used his sales skills to get this group of investors to start a business to employee him. He was put in a salary position to perform some sales, but mostly to head up and set up the customer service department. Jordan was also responsible for developing a reliable phone system that was indicative of the industry's needs.Responsibilities included:Developing a working business model.Helping to form a realistic timeline of P&L's.Developing a VOIP phone system with easy working controls and reporting.Obtaining strong connections and developing rapport with a number of the warranty industry leaders.Understanding Mepco sales/payment reports.Helping to develop a TV commercial with audio and video samples to submit to a studio for production to drive incoming phone calls with qualified customers.Helping to develop the visual and verbal aspects of our website.Helping to develop a Radio commercial.Managing and directing of company employees.Using the Go Forte' systems and understanding its general working functions.Building fast rapport with all potential clientele through impressive communication skills and phone etiquette.Developing a warranty sales commission pay structure matrix.Risk retention.Having total understanding of all warranty administrators programs and guidelines.Understanding of the TrustCommerce/EPc customer relationship for payment processing.

Jordan helped start this company from a common direct marketing auto warranty model. He was put in a salary position to perform some sales and build the back office design strategy that would put the company in a position to succeed and continue growth.Responsibilities included:Developing a working business model.Helping to form a realistic timeline of P&L's.Obtaining strong connections and developing rapport with a number of the warranty industry leaders.Understanding Mepco sales/payment reports.Developing a direct mail piece that yielded a 1.5% maximum rate of response.Managing and directing of company employees.Using the Go Forte' systems and understanding its general working functions.Building fast rapport with all potential clientele through impressive communication skills and phone etiquette.Developing a warranty sales commission pay structure matrix.Risk retention.Having total understanding of all warranty administrators programs and guidelines.Understanding of the TrustCommerce/EPc customer relationship for payment processing.

Recruited by the board of investors from a Loan Officer Assistant position to a Full Time Loan Officer and offered a 40% pay increase due to excellent performance and proof of skills in loan closure. Responsibilities included:Handling up to $10.7 million in loan value per month - equivalent to 225-470 applicants at an average loan size of $23,000 per month while maintaining a 55+% rate of loan closure on those applicants.Extensive knowledge in GAP protection programs with proven sales record; increased penetration of the product from the company average of 35% up to 78% while still meeting and exceeding all company standards and goals related to loan quotas.Continuing to 'Raise the Bar' on all targets set forth by our Sales Management team to increase revenue for the company and motivate peers to excel through competition. Increased the speed and accuracy of the loan closing process by 25% by implementing simple systems and standards to add more money to the bottom line.Assisting with general customer service and advising customers how to correctly complete official loan documents. Managed a customer base of 550-600 and personally handled all loan questions and concerns to insure quick and accurate loan closure.Possessing the skills to understand interest rates and per diem rates to determine extended loan payoffs.Being able to handle the stress of a high volume call center. Obtaining confidential information from customers such as; SS #s, credit history, banking information, and income.Applying excellent customer service skills to every call. Taking the initiative to work on "clean-up" projects and assist management with daily duties.Utilizing Lotus Notes, Microsoft Outlook, Harland Financial Systems, FiServ, and other Windows '97 - XP programs throughout the loan approval process.Insuring the accuracy of loan payoffs, essential to the loan refinancing program.

Responsibilities included:Cold calling for potential clients and building fast rapport to obtain social security numbers, mortgage information, and other personal information essential to the loan approval process.Having working knowledge of all loan contracts including, but not limited to: Simple Interest Loans, Non-conforming loans, Conforming loans, Cash out Refinancing, Home Equity Loans, Home Equity Lines of Credit, Adjustable Rate Mortgages, Interest only loans, and PMI.Meeting with clients face to face in the office or in a more intimate setting to finalize official loan documents.

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Arts, Sociology

Sociology And Psychology

Education record