* Investigated and resolved customer complaints in accordance with FCA regulations * Built positive relationships with clients by turning negative experiences into positive ones * Identified and reported trends to Managers and Team Leaders * Collaborated with the training department to develop complaints training to be delivered * to the wider business.

* Designed and delivered learning content across multiple sites and departments * Updated and maintained training material in line with business policies and procedures * Liaised with key stakeholders to align training with business needs * Coached under-performing colleagues to enhance their skills and hit their targets

Investigated and resolved customer queries Worked cohesively alongside external providers to consistently deliver excellent and reliable customer service

I am a recruitment technology and social media trainer. I help recruiters generate speedy recruitment process through Bullhorn Training, erecruit Adapt Training and other Recruitment CRM Systems. Plus, I work with recruiters to generate ROI from LinkedIn and create innovative and effective job adverts. Barclay Jones is a triple award-winning supporter of the recruiting and staffing industry. We are leaders in recruitment success training, recruitment technology strategy, and digital marketing strategy for the recruitment industry. We help recruiters generate more of the 4Cs - candidates, clients, colleagues, and cash! Please contact me via Joni@barclayjones.com or 0333 9000 987.