Howie Jones Email & Phone Number

Results-oriented and highly accomplished Management Professional with proven abilities in strategic planning, team management, sales leadership and improving efficiency of operations. Adept at driving continuous process improvement by assessing existing processes for inefficiencies and introducing new strategies, initiatives and systems. Solutions focused and decisive leader with excellent analytical, customer service, team leadership and planning skills. NOTED SKILLS AND ABILITIES:Proven talent for analyzing problems, developing procedures and implementing innovative solutions. Equally adept at planning and execution, effectively managing cross-functional teams, coordinating with all business units and implementing process improvements to enhance profitability, productivity and efficiency. Highly skilled in building strong customer relationships, overseeing logistical functions and building new business to support the attainment of business goals and objectives.

Listed skills include Sales Management, Purchase Orders, International Business, National Mail Order Business, and 16 others.

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  Sales And Operations Manager

  Bailey Pottery Equipment

  1986 - Present - Kingston, Ny

  Progressed to role based on outstanding performance and contributions to the team. Guide the professional efforts of a team of 4 while overseeing daily operations to ensure that attainment of goals and objectives. Provide strategic guidance and direction for overall operations, including customer service, sales and business development, staff development and process improvement. Work closely with customers to coordinate logistics and ensure overall satisfaction and retention. Assist in recruiting, hiring and training staff members according to staffing requirements. Facilitate performance evaluations for all employees, identifying problem areas and implementing appropriate action plan, including additional training, mentoring and coaching. Helped build and grow the ceramic supply division from a team of 2 to a team of 15; established loyal customer base, achieving YOY revenue/sales growth. Introduced showroom customers promotions, offering incentives for purchasing items; partnered with local businesses to secure incentives, leading to increase in sales and customer satisfaction. Researched and secured vendors, negotiating competitive pricing and product availability to maximize profitability. Streamlined the ordering process by implementing improving inventory tracking system to reduce inventory on-hand and eliminate lost revenues; reviewed backorders and reorder points, implementing improvement as needed. Revamped entire quoting process; eliminated a $50 quote fee and instituted $100 fee during order placement, resulting in a higher volume of new orders and increase in customer satisfaction. Implemented improvements to showroom order form to make it more efficient and easy-to-access. Established relationship with broker for acquiring 10 different carrier shipping rates at one time, eliminating the long process of obtaining quotes from various different companies.

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  Kean University

  Business Administration And Management, General