• Ensure contractual compliance with ICE/ERO policies and procedures• Ensure safeguarding of sensitive information• Monitor, track, and ensure site establishes internal, site-specific operation implementation instructions to meet contractual requirements• Provide reporting on employee training, time, and attendance, on the job training, and 1:1 supervision with case managers• Conduct daily internal meetings to ensure open communication, dissemination of information, review significant activities, and address any issues or concerns• Conduct ongoing quality assurance to ensure compliance with all ICE/ERO policies and procedures, including identifying areas in need of improvement • Oversee self-audit process for assigned satellite location • Coordinate staff schedules, ensuring adequate coverage • Enforce all workplace policies and procedures• Provide orientation for new staff members, provide mentorship, and guidance to staff on job performance utilizing performance measures and metrics• Support procurement functions and maintain all aspects of purchasing and delivery of items• Support Program Director with identifying staffing and resource requirements• Responsible for routine administrative tasks such as disabling accounts for departed employees• Ensure new employee training and refresher training on all systems• Provide simple technical support questions to case managers such as how to use the case management system • “Held” T2 Moderate Risk Public Trust with ICE.• Manage to navigate the Salesforce platform for documentation and daily working duties.

Monitor and assist children and adolescents with emotional and behavioral problems.

I dealt with clients that had drug, alcohol and mental issues. Combined and separate.

Track down during school hours an assigned number of students that needed support and redirection to stay focus throughout the school day.