Jolianna D

Jolianna D Email and Phone Number

Associate Analytic Consultant @ Concentrix
fremont, california, united states

Jolianna D's Current Company Details

concentrix.com

Concentrix

Associate Analytic Consultant
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Industry:
Outsourcing/offshoring
I am passionate about facilitating effective communication. I love the process of creating messages that elicit powerful responses and applying that process to solve different problems. Effective communication requires an understanding of different cultural, social, and personal perspectives. This involves more nuance, research, and precision than it appears, which is the insight that I strive to apply.I use my passion for effective communication as a Customer Experience Consultant, helping clients create a seamless customer experience journey. No one should be wasting their time trying to navigate self-service or a chatbot that does not work in a process that destroys customer retention and satisfaction.Some of my other passions in life include running to keep my mind and body healthy, traveling to experience different cultures, and crocheting to share handmade gifts with my community. What are you passionate about and how do you incorporate that into your career?

Jolianna D Work Experience

  • concentrix.com
    Corporate Analyst Development Program
    Jpmorgan Chase & Co. Jun 21 - Aug 21 · 2 mos
    New York, New York, United States
    * Learned records management systems such as EDMS and Accutrac in AWM (Asset and Wealth Management) * Developed a RCC (Record Class Code) organization tool that expedited the classification process of records * Guided stakeholders through EDMS project development and record class code organization tool roll out * Analyzed the RCCs in the EDMS repository and wrote a report to inform the development of an automated system that will ensure RCCs adhere to firm-wide compliance policy * Crafted first AWM Data Week that grew stakeholders’ understanding of the role of data in the firm * Organized first monthly open house for Records Management leadership * Improved AWM records retention and destruction training given to stakeholders about record classification * Created and presented project milestone briefings to Records Management leadership about engagement initiatives being implemented across AWM Show less
  • concentrix.com
    E-Commerce And Marketing Intern
    Quailty Bridge May 20 - May 21 · 1 yr
    * Analyzed market trends and product profitability to determine product launch strategy * Briefed CEO on product designs and the market trends of active products * Created product designs for company merchandise to pitch to CEO and investors * Refined product pitches through marketing research * Maintained Shopify store while monitoring vendor suppliers and product inventory
  • concentrix.com
    Associate Analytic Consultant
    Concentrix Jun 22 - Present · 2 yrs 10 mos
    Fremont, California, United States
    * Lead bi-weekly meetings with external client stakeholders to communicate project status of analysis for Quality Assurance Automaton (QAA) Dashboard * Monitored and maintained client QAA Dashboard to accurately track essential performance metrics for specific LOBs * Managed client training sessions on effectively accessing, navigating, and using QAA dashboard data * Developed reporting for clients to drive engagement and understanding about reporting metrics for QAA dashboard * Conducted focus groups with internal and external stakeholders to gather insights to revise and correct process flow * Designed and delivered presentations to clients on project discoveries and recommendations * Organized and implemented project recommendations to achieve organizational success * Compared industry best practices to understand positioning against competitor companies Show less

Jolianna D Education

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Frequently Asked Questions about Jolianna D

What company does Jolianna D work for?

Jolianna D works for Concentrix

What is Jolianna D's role in his/her workplace?

Jolianna D's role in his/her workplace is Associate Analytic Consultant.

Which industry does Jolianna D work in currently?

Jolianna D works in the industry Outsourcing/Offshoring.

What schools did Jolianna D attend?

Jolianna D attended Moscow Institute Of Management, West Chester University Of Pennsylvania, West Chester University Of Pennsylvania, and Avon Grove High School .

Who are Jolianna D's colleagues?

Jolianna D's colleagues are Trent Russell, Liam Kane, John Ng, Adam Cowley, Tushar Kawade, and Anderson Santos. and Islen Nieto.

Who are the industry peers of Jolianna D at other companies?

Jolianna D's peers at other companies are Lisanne Phijffers, Valéria Ferreira, Patrick Van Mechelen, Mary Montañez, Ahmad Tariq, and Kate Messner. and Rachid Aguerbal. Jolianna D's peers at other companies are Lisanne Phijffers, Valéria Ferreira, Patrick Van Mechelen, Mary Montañez, Ahmad Tariq, and Kate Messner. and Rachid Aguerbal.